Customer Service Six Sigma

OBJECTIVE

Seeking a position in the field of Design Engineering, in a growth oriented organization that will enable me to utilize my knowledge, skills and practical experience and help me reach higher echelons.

SYNOPSIS

An astute professional with 10+ years of experience in Lean-Six Sigma methodologies, New Product Development(NPI), Tool making, Tool Designing, Value Engineering, and Project Management in Consumer and Industrial business domain with client of global repute.

Certified in Advance Lean principles and tools from Purdue University

Lean Practitioner, with experience in implementing lean principles in design, assembly and manufacturing.

Pursuing Six Sigma Green Belt by GE, with hands on experience in implementing Six Sigma (DMAIC/DFSS) methodologies

TDD & PITS (BOM) Maintenance.

Implemented project for standardization of components across platforms and product lines.

Ability to manage cross-functional activities & enhance process operations to achieve organizational objectives.

Vast experience in process optimization and product development.

Possess relationship management skills and strong analytical, problem solving & organizational abilities.

CORE COMPETENCIES

Pro-E

Tool making

Fixtures & Jigs

Lean-Six Sigma

Process planning

Product Development Life Cycle

Product Cost Take Out

Feasibility Study

Like Grade Quality Analysis

Idea Generation

Design Verification

Customer Service

CAREER HIGHLIGHTS

5 yrs. as tool maker(Sheet metal & Injection mold)

5 yrs. as Design Engineer for Consumer and Industrial business domain with client of global repute.

Successfully implemented 2 NPI’s without any delay in parts and assembly release including drawings.

Successfully implemented Six-Sigma and lean projects

Product Development projects for appearance upgrade, cost out and feature addition

Executed FMEA(Failure Mode Effect Analysis) and implemented SCR(Service Call rates) reduction projects

Implemented projects aimed at Supply Chain Management

Idea Gen Lead to drive activities aimed at identification of potential projects for team members

LGQ Lead (Like Grade Quality Analysis) for benchmarking against competitor products/services

Prepared Quality Management System Plans, Quality Manual, Business Processes (Quality Procedure), Inspection Standards & Work Instructions.

Won several laurels and appreciations from Client for delivery excellence and exceeding targets

Mentored team members for Six-Sigma Green Belt certification and lean initiatives

TECHNICAL SKILL SET

TDD Maintenance

Minitab (a tool kit for Six-Sigma)

Quality Function Deployment (QFD)

Failure Mode Effect Analysis (FMEA)

Prioritization tools (Pugh Matrix, Trade-off tools)

PROFESSIONAL EXPERIENCES

Mahindra Satyam, Louisville (Oct ‘07 – Present)

Senior Design Engineer (Advanced Development-Water Systems)

Work Contour

Currently leading onsite & offshore team for a high-stake Lean-NPI (New Product Introduction) project, Hybrid Electric Water Heater for Advanced Development Team for Leading Appliance manufacture in USA based in Louisville, part of Circle HCU-Integrated Engineering Solutions (I.E.S.)

Key Responsibilities

To Maintain 4 TDD’s for the HEWH family.

Co-ordinate with AME’s(Advanced Manufacturing) at client site to perform RCA(Root Cause Analysis) of manufacturing and assembly line issues

Work with design team for re-design of components as per RCA

Suggest Insourcing/Outsourcing of components/assemblies as per financial feasibility studies

Coordinate with vendors to ensure incoming quality and regulatory agency compliance

Creation of data collection plans and quality control plans for SPC (Statistical Process Control)

Conducting CD-FMEA, Design-FMEA and Process-FMEA

Presentation for key Marketing, Technical and Program reviews

Idea generation for potential cost-out projects after Product Launch

Jeeva Engineering Works, Chennai (Aug‘02 – Aug’07)

Team lead (NPD – Tool Room)

Work Contour

An extremely talented Tool and Die Maker with strong background in building, repairing and modifying custom-made prototypes or special tools, jigs, fixtures, gauges, dies, molds, press tools, and various types of small mechanical devices that are used in mass production machines to manufacture parts made of metal.

Key Responsibilities

Studied relevant documents for fabricating tools.

Operated basic and computer numerically controls machine tools .

Built, assembled, and maintained stamping dies.

Performed maintenance of fixtures and tooling .

Submitted fixtures, tooling, or parts to inspection .

Repaired production dies and fixtures.

Assisted in scheduling of tool room work.

CERTIFICATIONS & TRAININGS

Six-Sigma Green Belt training by GE

Lean Practitioner training by GE

Advance lean principles and tools by Purdue University

GE’s Triangle Training Initiative Awareness certifications for Systems Engineering,

Reliability and New Product Introduction

EDUCATION

B.Tech. (Mechanical Engineering), Vellore Institute of Technology, Vellore, Tamil Nadu. 2007 70%

Diploma in Tool & Die Making, NTTF, Coimbatore, Tamil Nadu. 2003 73%

High-School(10th ) 1999 77%

OTHER ACTIVITIES

Organized Value Engineering

Organized team building events

Organized Blood Donation Camps at office locations

DECLARATION

I hereby declare that the above mentioned particulars are true to the best of my knowledge.

Gnanavelu Selvam

Louisville.

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