Deborah (Deb) T. Dougan

**** ********** ****., ******, ** 37849 ■ 865-***-**** ■ g14d3k@r.postjobfree.com

SUMMARY:

Strong verbal and written communication skills and organizational abilities.

Strong mediator and able to bring about a diplomatic resolution to problems.

Proven success in Human Resources, Recruitment, Customer Service, Sales, Public Relations, Counseling, Office Administration, and Marketing / Business Development.

WORK EXPERIENCE:

08/08/2011 – 09/28/2011 Practice Coordinator, Ambulatory Care Pain Specialists & Fam Med West, Knoxville, TN

Helped to establish dual medical office at Turkey Creek’s Tennova West Medical Facility. Pain Specialists: Drs. Bruce Hairston and Igor Smelyansky. Family Medicine Physician: Dr. Manisha Thakur (for whom I worked primarily). Before opening, I was responsible for the décor of the patient waiting area and purchase of administrative supplies. After opening, worked front desk, checking patients in and out, answering phones, making appointments, and handling referrals. Headquarters abruptly changed plans for Pain Specialists, and my position was one of several that were eliminated or changed. (Contact Dr. Thakur to verify: 865-***-****.).

08/16/2010 – 08/05/2011 Provider Consultant (Telerecruiter), Team Health, Recruitment Resource Center, Knoxville, TN

Made a minimum of 50 telephone cold calls per day to Physicians to recruit them for available TeamHealth independent contractor positions in Emergency Medicine, Hospital Medicine, Internal Medicine, and Anesthesiology. Contacts were primarily cold-calls; however, responses were made to “warm market” after Providers submitted CVs to online physician databases.

As necessary, contacted Providers by email or fax, providing them with information about available openings and obtaining pertinent information for review by Senior Recruiters.

Answered incoming calls from Providers who sought information about available positions. Identified jobs that matched Providers’ skill sets and desires, and introduced them to appropriate Senior Recruiters for further action.

04/2006 – 11/2009 Inside Sales Manager & Marketing Rep, Southern Safety Supply, LLC, Knoxville, TN

(NOTE: I resigned because company was struggling financially and eliminated sales commissions in Aug 2009.)

Assisted customers by answering questions and helping them select safety products to meet their needs and OSHA requirements.

Successfully developed new business and marketed the company via mass media, personal contact, and writing proposals for new government work.

Maintained current knowledge of OSHA and other government requirements and standards in order to better assist customers.

Contacted prospective customers to introduce them to Southern Safety and to inform them how we could meet their need for safety supplies and industrial equipment.

Researched non-stock, difficult-to-find items to provide better customer service.

Attended trade shows, conferences, Chamber events, and other networking functions.

08/1997 – 04/2006

Director of Member Assimilation & Marketing, First Baptist Church, Powell, TN

As Marketing Coordinator, was responsible for $40,000 annual marketing/outreach budget. Designed billboards, newspaper ads, wrote scripts for radio commercial spots.

As part of Church’s Counseling Ministry, provided confidential counseling to female church members and non-members.

As Public Relations Rep, responded to verbal and written inquiries about the church, its staff, ministries, missions, and community outreach efforts.

Administered and graded spiritual gifts tests/personality profiles to new church members to determine how gifts and interests could best be used in ministry.

Arranged meetings between members and leaders so assignments could begin quickly. Provided training as necessary.

Assigned a deacon to each new family unit that joined the church and ensured welcome materials were distributed in a timely manner.

Provided editorial oversight to all documents published on a church-wide basis.

Church Corporate Secretary.

02/1994 – 09/1994

Recruiter, Western Technical Services, Knoxville, TN (Left job because of son’s illness)

Met with local engineering, environmental, and other technical firms, to help assess their staffing needs and suggested ways to fill vacancies.

Solicited resumes by writing ads for nationwide newspapers. Reviewed resumes and interviewed qualified candidates for openings, determining those who would later be interviewed by client.

Supervised and directed the work of administrative employees.

01/1992 – 10/1993 Manager of College and Community Relations, Tusculum College, Knoxville, TN

Determined staffing needs within Knoxville campus administrative office and for adjunct faculty. Matched staffing needs with qualified instructors; interviewed and hired teaching staff accordingly.

Counseled adult students to determine best courses of study and corrected curriculum deficiencies.

Spoke at various adult classes in TN Valley area, to help students prepare or future Portfolio Classes.

Managed and directed work of administrative employees

04/1990 – 01/1992

While working full-time, I completed my B.S. Degree at Tusculum College, attending classes two evenings a week while also raising two children. Work involved Human Resources and Project Management, and employers included the following contractors:

COR, Inc., Oak Ridge, TN. Served 1.5 years as Office Manager / HR Rep and 6 months as Project Manager (Administration).

EBASCO Environmental, Oak Ridge, TN. Served as Admin Assistant to Nuclear Engineering Manager and Assistant in the HR Department.

Analysas Corporation, Oak Ridge, TN. Supervised a group of administrative employees on a USDOD (US Navy) Radon Project.

IT Corp, Knoxville, TN (now “Shaw Environmental Corp”). Worked in Word Processing & Editing Dept but was transferred to the HR Department where conducted weekly New Employee Orientation meetings and performed other HR assignments.

EDUCATION: B.S. in Organizational Management, Tusculum College, Greeneville, TN. Magna Cum Laude.

TECHNOLOGY: Highly proficient in: MS Word, MS Excel, MS Publisher, MS Outlook, WordPerfect, TeamWorks, CounterPoint, ACS, and eMDs (latter four are database systems). Have working knowledge of: MS Access and MS PowerPoint.

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