Team Leader Position

Billie Martin

**** ****** ***** **., *******, TN 38141 901-***-**** *****************@*****.***

Skills Summary Manages assigned caseload to ensure recipient needs are being met. Attends mandatory meetings to properly manage caseload and give updated status of caseload. Training of staff in duties, schedules and policy of the agency.

Experience Program Coordinator

December 2005-December 2008 Arc of the Mid South, Memphis, TN

• Caseload of 25 which included being a ISC liaison, family liaison, conducting home visits monthly, assist new referrals requesting services, and attending ISP meetings.

• Report incidents for assigned caseload which involves consumers receiving services in Family Support Services, Career Development, TN DMRS investigations hotline, on call crisis pager, Adult Protective services. Required to complete all necessary information and reports including summary of the incident.

• Complete monthly notes on caseloads including current service being provided, addressing progress/regression of goals and outcomes addressed in the ISP, and medical information.

• Maintain personnel records of disciplinary action write ups. Maintain all necessary files mandates by the TN Department of Mental Retardation Services.

• Responsible for case managing of personal assistants. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Responsible for interviewing and training the employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Perform staff evaluation annually.

• Serve as advocate for families needing assistance within their Independent Support Coordinator.

• Program/hiring Coordinator for all the personal assistants.

Staff Development Coordinator

December 2005-December 2008 Arc of the Mid South, Memphis, TN

• Develops and coordinate training program of the agency.

• Conducts other direct training as required including introductory caseworker training; Conducts training programs for outside agencies and groups as needed.

• Develops the Department’s annual training needs assessment and staff development plans in accordance with state requirements

• Coordinate planning, acquisition, installation, and maintenance of computer equipment and related peripherals for training purposes

• Evaluates training materials regarding DMRS training, such as outlines, text, and handouts.

• Ensure all agency training is on CDS

• Organizes and develops CDS policies, training procedures and guidelines.

• Maintains records and writes reports to monitor and evaluate training activities and program effectiveness.

• Maintains a favorable working relationship with all employees to promote a cooperative working environment and to facilitate continued learning and improvement.

• Responsible for suggesting methods to improve area operations, processes, efficiency, and service to both internal and external customers.

• Tracking system for compliance of required training

• Attend quarterly training meetings held by DMRS

• Maintains records and writes reports to monitor and evaluate training activities and program effectiveness.

• Update training records of staff and employees

• Analyze training needs to develop new training programs or modify and improve existing programs

Residential Advisor

February 2001-Nov. 2005 Benjamin Hooks Job Corps Center, Memphis, TN

 Supervise students in daily chores.

 Record student activities on an hourly basis.

 Train and monitor with stripping and buffing floors.

 Order and help budget of cleaning supplies.

 Document case notes in CIS

 Assists in the overall operation of the Orientation Program for the Job Corps Center as required.

 Assists the CPP Coordinator in meeting, extensive transporting and registering new students.

 Fosters a Dorm atmosphere conducive to positive, social and emotional skill development.

 Assists with student adjustment to Center life and with making behavioral changes with will enhance the student’s future.

 Data entry of student’s evaluation in CIS.

 Acts as a role model and intervenes in the student’s behavior when necessary.

 Maintain accurate records of the personal and social development of each student.

 Conduct weekly meetings with the Student Government to plan required activities, permits an exchange of student views on center issues.

 Provide individual and group guidance on an informal and/or structured basis in close coordination with appropriate counseling staff.

Education St. Louis Community College, St. Louis, Mo August 97-March 99

CPR/AED/Child/Infant/First Aid Instructor

Seizure Managment

References References are available on request.

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