Customer Service Six Sigma

DWIGHT H. THOMAS

***** *. ******* ● Chicago, IL *0628

773-***-**** ● **********@*****.***

OBJECTIVE: To obtain a full time position that will utilize my skills in six sigma, quality control,

ac/dc motors, power systems, and electrical design

EDUCATION:

06/06-12/11 Southern Illinois University Carbondale,

IL

Master of Science in Manufacturing Systems

Accumulative GPA: 3.6/4.0

Southern Illinois University Carbondale,

IL

Bachelor of Science in Electrical Engineering Technology

TECHNICAL EXPERIENCE:

03/12 – Present Supply Chain Services International (Caterpillar Inc.-Joliet) Joliet, IL

Quality Technician

• Inspect/perform audits on Caterpillar’s incoming material, using measuring/gaging tools and

visual techniques in determining conformance to engineering specifications

• Determine methods and processes needed to measure part conformance, according to allowed

dimensional tolerances and normal gaging practices

• Document, contain, and report non-conformances to specifications using computerized

quality documentation system WQS

Check material’s PPAP status to determine if customer’s requirements are met by suppliers

• Conduct weekly safety meetings that involve employee safety (do’s and don’ts)

within a manufacturing environment

• Perform site manager in-training duties such as creating continuous

improvement charts, graphs, action charts, cross training, updating Standard Work/Work

Instructions etc.

01/12 – 03/12 Illinois Department of Transportation Schaumburg,

IL

Winter Technical Trainee

• Renew/Update FCC Licenses for IDOT’s antenna frequencies

Scan and organize plans and proposals for past and present highway projects

Maintain and update (HAR) Highway Advisory Radio inventory using excel

spreadsheets

• Create antenna tower handbook detailing location of each tower site, map/directions,

and equipment present at each site

ADDITIONAL EMPLOYMENT:

08/10 – 12/11 Southern Illinois University Carbondale, IL

Teaching Assistant

Instructional system designer for online course development

Administer student’s laboratory experiments involving power systems and electrical

design

10/08 – 12/11 AMC Showplace Theatres Carbondale, IL

Customer Service, Retail, and Restaurant- Food Service

Help the management team ensure theatre functions run smoothly and efficiently

Prepare and sell menu items in a short period of time

• • Lean Manufacturing •

SKILLS: Six Sigma CNC

• • Instructional Design •

Electrical Circuits PLC

• • AutoCAD •

Quality Assurance Minitab

• • Gage Operation •

Office Suite Blueprint Reading

PROFESSIONAL ORGANIZATIONS:

• National Society of Black Engineers (08/06 – present)

• Minority Engineering Program (8/06 – 05/10)

• American Society for Quality (ASQ) (10/10-present)

• Adopt-A-Spot Community Service (08/06-12/11)

• Dance Pad Mania Seminar (11/10-11/11)

HONORS & AWARDS:

• Minority Engineering Program Scholarship Recipient (08/06 – 05/10)

• Dean’s List (Spring 09, Fall 09, Spring 10)

SIX SIGMA PROJECT: Toyota Sienna inside door handle/pin sticking issue

• Worked with SIUC team for Aisin to develop methods to solve pin sticking issue

•

Demonstrated Six Sigma’s DMAIC and other methodologies to assist with the

project

SENIOR PROJECT: Continuous and Digital Control Systems

• The project selected for completion was an automated frequency response

testing system

•

Worked in teams to design and construct OP AMP tests, VCO test, and Labview

program that displays its function

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