Customer Service Manager
Resume:
Alexandra Heuvelman
Urbana, IL., 61802
*******@*****.***
Education
Bachelor of Science, Molecular and Cellular Biology
University of Illinois at Urbana-Champaign
Minor: Chemistry
Thesis: Immune and Endocrine Rhythms in Cats Under Different Lighting Conditions
From August 2008-anticipated May 2012
Current GPA 3.5
Dean’s List: Spring 2011 and Fall 2011
Relevant coursework in,
• Molecular Pathology
• Virology
• Immunology
• Microbiology
• Organic Chemistry
Burlington Central High School
From August 2004 – May 2008
• Graduating GPA: 4.21 (4.0 scale)
• Illinois State Scholar
Research Experience
Chronobiology Lab, Veterinary Biosciences
September 2010- Present
Worked 20+ hours/week
• Examined Immune and endocrine rhythms in cats under different lighting conditions and the hypothesis that disruptions of biological rhythms has negative health consequences.
• Responsible for the execution of experiments including, blood draws, animal handling, sample collection and preparation, ELISA assays, and tissue analysis.
Accomplishments
• Five years of managerial experience and corresponding skills such as interpersonal communication, group coordination, time management, organizational skills, coaching, team building, and leadership.
• Leadership experience in laboratory and working environment, athletics, and school activities.
Management Experience
Potbelly Sandwich Works
May 2008- Current
Shift Leader
• Maintained customer service as well as ensuring customer and employee satisfaction on the job.
• Organized the training of multiple new employees.
• Facilitated the daily operations of the business including ordering product, adjusting workload, and maintenance of store cleanliness.
Enviroclean of Illinois Incorporated
January 2005- July 2008
Receptionist/ Head Cleaning Technician
• Fielding incoming calls and customer scheduling.
• Basic bookkeeping such as invoicing, filing, scheduling, and data input.
• Coordinating cleaning crews on the job and ensured customer satisfaction.
Volunteering and Community Activities
Chemistry for Kids
Volunteer Coordinator for Youth Soccer
Volunteer/Coach for Youth Softball
Lioness Club Member- Community Service Organization
Interests
Athletics such as Rugby, Softball, Basketball, and Soccer.
Horseback riding.
References
Cherea Mcgill
Assistant Manager
501 E. Green St.
Champaign IL., 61802
Megan M. Mahoney, Ph.D
Comparative Biosciences
3639 VMBSB, MC-002
2001 S Lincoln Avenue
Urbana, IL 61802
Office: 217-***-****
Contact this candidate