Surveillance Professional
Resume:
James Goding
Risk Management/Loss Prevention
Casino Operations
Surveillance/Security Operations and Training Specialist
_________________________________________________________
Phone: 702-***-****
e-mail: g0ckei@r.postjobfree.com
Las Vegas, NV
Summary: Respected leader and dynamic innovator within the casino and gaming regulation niches, applying over thirteen years personal experience in casino surveillance and security, law enforcement and management liaison as well as experience and training from others. Author and developer of intensely focused, real-world training programs currently in use in private, corporate and Native American casinos, with increased effectiveness of risk management and loss prevention operations. Specialized over four years in creating teamwork between management, security operations and casino surveillance departments for prevention of losses due to internal and external illegal activity, accident and error.
_________________________________________________________
Publications:
* Casino Surveillance and Security: 150 Things You Should Know, By Gary Powell: I have 13 articles in this book, an ASIS publication, 2002.
* Casino Surveillance Operations Manual; textbook in use by UNLV School of Gaming, 2003-2006, currently in use by over 100 casinos. Translated into Russian, Italian and Spanish
* “Gaming Glossary,” for training in Gaming and Security, March 2008.
* Casino Surveillance News website, www.casinosurveillancenews.com, containing more than forty articles published 1998-2009 in various print and internet media; full list available on request.
_________________________________________________________
Experience History:
Casino Surveillance News: Consulting and training business, begun as a part-time activity in 2002 and carried to an $80,000/yr, debt-free business in 2009. Concurrent with last two conventional jobs.
* Created three-part Surveillance training program for the major Native American training institute, designed to bring staff from trainee to Director level. Revised their entire approach to training to an effective program, currently in use.
* Developed and wrote current Surveillance Standard Procedures Manual for major California card room casino for compliance to new state laws, approved by Gaming Control and adopted on first submission.
* Delivered custom training programs to over 40 private, corporate and Native American casinos, involving over 800 students in interactive training for increased effectiveness of Surveillance and Security operations.
* Delivered more than 15 open-enrollment seminars for individuals, with enrollees from casino surveillance, Native gaming control agencies, security and gaming management.
* Compiled and presented knowledge from my own experience and that of associates into fifty-plus specialized training classes which have been delivered in person by myself to Casino Surveillance, Security and Management: loss prevention in Table Games, Slots, casino financial operations, security, resulting in reduced losses and far more effective teamwork.
* Security and surveillance evaluations conducted for five clients resulting in major corrections in order to bring them up to regulatory compliance prior to inspections and increasing their capabilities to industry standard for improved effectiveness.
* First and longest-running internet newsletter for casino surveillance and security. Incorporating articles by myself and others, industry news, targeted advertising.
Surveillance Investigator/Supervisor, ACEP LLC (Stratosphere LV) 2004-2008
* Graveyard shift supervisor for three years, day shift lead investigator for one year, reporting to the General Manager through the Surveillance Manager. Corrected count room, drop, table games and slots procedures for reduced losses due to crooked staff and procedural errors.
* Coordinated major investigations into Poker, Table Games, Slots, and other areas of the casino. Due to my investigations and reports, crooked staff and lower level managers removed, resulting in reduced losses in these areas.
* Determined that an increased level of teamwork was needed between Table Games and Surveillance; designed, wrote and sold a program to management for increasing teamwork and then taught the classes to Table Games personnel. Immediate results involved increased detections by Surveillance and reduced losses due to cheating and internal theft in Table Games.
* Established evidence logging system and implemented it to catalogue over five years of incomplete and poorly filed video evidence material, creating the ability to locate evidence for criminal and civil cases.
* Wrote and delivered training classes for IACSP, as a member of the Stratosphere surveillance team.
* Selected as Investigator of the Month three times, outstanding employee once.
Surveillance Investigator/Supervisor, Exber, Inc (3 downtown LV properties) 2002-2003
* Graveyard shift supervisor for each of the three properties I worked. Detected and reported internal theft in Food & Beverage, Table Games, Slots, Finance and Sports Book areas, corrected Security operations, and detected external cheating and theft in Slots and Table Games.
Surveillance Investigator/Supervisor, Tropicana LV
2001
* Graveyard shift supervisor, coordinating investigations, training of own staff and scheduling. Investigations detected internal theft, collusion and external theft and cheating.
Surveillance Investigator/Supervisor, Luxor LV
1997-2001
* Graveyard shift supervisor, coordinating investigations, training of own staff and scheduling.
* Table games, slots, security, cage oversight and investigations.
* Coordination with Security and management for my own shift.
* Creation of teamwork activity.
* Reduction of house losses and theft from guests.
____________________________________________________
Professional Training Received:
* Certified Surveillance Professional, International Association of Certified Surveillance Professionals, 3-2008.
* Certified Protection Officer, International Federation for Protection Officers, 2/2008
* Surveillance Room Operations: Surveillance Room Operations, 1997-2008, including general and specific courses in gaming operations, evidence handling and reporting, investigation techniques, cheating detection and prevention in Slots, Table Games and other gaming operations, internal theft and fraud, prevention and detection of crimes against the casino's guests, advantage play detection and documentation. A full list is available on request, including specific classes on all popular table games, prevention of cheating and theft. 1997-2008
* Surveillance Investigator Levels I and II, ACEP 2004-2008
* Supervisory Training: received as a part of supervisor training for Luxor and Stratosphere, including personnel regulations, handling of personnel. Full list available on request. (1998-2001, 2004-2008)
____________________________________________________
Other Skills:
* Developed as needed: Microsoft Office Suite, including Word, Power Point, Excel, some Access; HTML WYSIWYG editors (various); standard office machines
* Various casino reporting systems including Surveillance databases, slots control systems, etc.
* Public Speaking, for audiences of 5-500
* Internet marketing
Contact this candidate