Customer Service High School

Location:

Posted:

July 18, 2012

Jessica Morgan

Objective

To obtain a challenging position within a professional environment with an opportunity for growth and career advancement.

Experience

Third Party Medical Processor

September 2007- January 2008 Adecco/CVS, Woonsocket, RI

Reviews refunds, adjustments, and claim denials; reconciles, corrects, and applies adjustments to applicable claims.

Performs routine collection calls and contact with agencies to rectify delinquent accounts receivable balances

Ensures strict confidentiality of patient medical and financial records.

Retirement Processor II HR Services

August 2005-June 2007 CVS Pharmacy, Woonsocket, RI

Accountable for outstanding customer service.

Processed retirement rollover & transfer applications and worked with vendors to assist employees with their 401k distribution request.

Responsible for the processing of Qualified Domestic Relation Orders.

Provided resolution for calls escalated from the Contact Support Center.

Processed Retirement Gifts

Assisted with the transition of Albertsons 23,000 employees to CVS and the outsourcing process of CVS HR services to IBM.

Demonstrated ability to muliti-task while consistently meeting deadlines.

Trained IBM associates of the policies and procedures of CVS’s Future Fund 401(k) Plan

LOA Processor

February 2005-August 2005 Adecco/CVS, Woonsocket, RI

Responsibilities included, but not limited to the processing of leave of absent request

Handled all incoming and outgoing mail

Conducted test to ensure the accuracy of IVR’s and WEB sites for the requests regarding leave of absent forms.

Accurately and efficiently filed paperwork into employees files.

Computer Skills

Microsoft Word, Excel, Access, Office, PeopleSoft/Queries, Rumba, Lotus Notes, Peregrine and Papervision

Education

Woonsocket High School Lincoln Technical Institute

1999 Graduate 2004 Graduate

High School Diploma Certified Medical Assistant

References References are available on request.