Pvt Ltd Customer

RENIGUNTA.PRAVEEN

Mobile: 91-917*******

Email id : *********.*******@*****.***

Career Objective:

To have the best position in an esteemed organization where my knowledge and skills can be implemented.

Professional Summary

• Working as a Process Associate in Google payrolls of Kelly Services Pvt Ltd.

• Over 2 years 6 months of experience in Banking Industry, worked with ADFC (Atlas Documentary Facilitators Company Pvt Ltd) a hundred percent subsidiary of HDFC Bank Ltd as a customer support executive.

Educational Qualification

Graduation :

Bachelor of Science from Pragathi Maha Vidyalaya, Osmania Univesity (2000-2003).

Career Highlights

Organisation: Google (Kelly Services Pvt Ltd) Position: Process Associate

5th Sep 2011 to March 15th 2012

Key Deliverables:

Making of E-books (Electronic books).

Correcting the errors and alignments according to the electronic devices like Tablets Computers.

Organisation: HDFC Bank Ltd (ADFC Pvt Ltd) Position: Officer

3rd July 08 to 31st Dec 2010.

Key Deliverables:

Handling customer complaints like ATM double debit transactions and cheque related complaints etc.

Logging and Resolving the customer complaints in CRM Software (Customer Relationship Management)

Ensure the complaints are resolved within the specified TAT (Turn around time) by taking complete ownership.

Maintaining Complaints related MIS.

Achievements:

• Rewarded as Best Performer CRM executive for FY 2009-2010.

Skills

Believe in team work

Very flexible and mobile

Technical Qualifications

Operating System : Windows XP,Windows 98,Win 2000

Languages : MS-Office

Domain Knowledge : FINWARE,RAP,DCMS,CSP,CRM, Lotus Notes

Technical : Hardware

Personal Details

Name : R.Praveen Kumar

Father’s Name : R.P.Chary

Date of Birth : 30th March 1982

Martial Status : Single

Nationality : Indian

Languages Known : Telugu, English and Hindi

Address : H.NO : 13-1-114/A/6,

Aziz Bagh Colony

Seetharam Bagh,

Hyderabad-500 006

(RENIGUNTA.PRAVEEN)

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