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Sales Customer Service

Elgin, IL, 60124
August 06, 2012

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Diana Rendon

*** ******** **.

Elgin IL *****

Cell: 847-***-****


Possess extensive accomplishments in all phases of sales, marketing, property management, education, customer service and general administration. Strong ability to train, motivate, mentor and develop learners within a success oriented organization along with extensive hands-on experience in sales and marketing strategies and customer satisfaction and retention. Thorough comprehension of visionary leadership, ability to excel in a team environment, and a creative solution-driven mindset adept at solving complex challenges. As a leader and educator I have created environments for personal growth, well-being, nutritional and fitness best-practices and mentoring. Proven to maintain high standards of work-life balance, commitment to betterment and continued follow up and improvement with learners through periodic meetings, newsletters, social media connections and further education programs. As a change agent and adaptable strategist I have combined best practices and transferrable concepts from diverse industries and applied them to multiple environments. I use my skills in teaching, motivation, methodology and presentational speaking to create a team of satisfied high achievers in the following ways.

• Designing, delivering and evaluating training, sales and marketing experiences that are exciting, meaningful and engaging to the learner.

• Apply facilitation, on-going mentorship and coaching skills to transfer learning to real life experiences.

• Working with all levels to ensure improved energy levels, effectiveness and health of the organization and all staff with a commitment to a positive work-life balance.

• Translating organizational strategy and vision in to a learning environment that is fun and comfortable creating a feeling of ownership to everyone on the team for maximum support and achievement of the overall goals


College of Du Page, Glen Ellyn, IL Associates Degree in Liberal Arts 1993-1995

National Louis University, Wheaton, IL B. A. Degree in Education 1995-1998


Illinois Real Estate Agent License 2003

Completed Fair Housing Law training for the State of Illinois. 2002


Sunpower Consulting, Inc., Gilberts IL 2011 – Present

IT Recruiter (telecommute position)

• Post jobs on career search job boards

• Search multiple web site job boards and internet resources for matching talent

• Contact and explain the details of open positions to possible candidates

• Schedule and coordinate interviews

• Follow up with candidates, vendors and other involved parties relevant to job process

• Prepare contracts and other paperwork to complete and launch project

• Gather needed information to work with the back ground check company

• On-going contact with candidate to make sure all expectations are being met

• Daily conference call meetings with account executives and other recruiters

Mac Arthur & Associates, Hampshire IL 2007- 2010

Office Manager

• Handle payroll using Quick Books Pro 2008.

• Create landscape drawings and plans for customers.

• Document progression of jobs with periodic photos.

• Process all new hiring paperwork.

• In charge of all A/P and A/R.

• Manage purchasing and contacting different suppliers, getting the best price and ordering materials needed.

• Grew strong customer relations with existing and new customers with follow-up phone calls and scheduling.

• Built company website, design signage and flyers, attend networking events to build customer base and increase sales.

• Personally assist owner with appointment scheduling.

• Strong knowledge base regarding types of trees, shrubs, perennials and what landscapes and weather conditions they would best fit in.

Home Pages, De Kalb IL 2006-2007

Outside Sales Rep

• Secure renewals of existing customer advertising in community directory.

• Increase number of directory customers for up coming year (2008) by 15%.

• Provide weekly sales reports for territories responsible.

• Work with other sales representatives cooperatively to find and secure new customers.

• Create yellow page ads for advertising customers.

• Collect funds at the point of sale for new and renewing ads and also collect past due amounts from late or tardy customers.

• Create a sales plan every morning before going into the field.

• Up sold existing customers from smaller to larger page advertisements.

• Completed 2 weeks training course and memorized scripts for face to face interaction with customers.

Richmond American Homes, Chicago, IL 2004-2006

New Home Specialist and Sales Associate at Lions Chase in Huntley

• Increase out going calls in 2004 4th quarter over 300% as well as implemented Integrity Sales training and techniques increasing sales by 3-70% which assisted in adding $24 Million to bottom line.

• Secured 37 – 100% of Divisional sales through phone and email follow up.

• Establish strong realtor relationships through 1-6 realtor presentations per month and realtor tours of grand openings through Multiple Listing Service (MLS) of Illinois.

• Work closely with Marketing and Sales team to develop and execute training programs and periodic campaigns.

• Responsible for responding to all web leads, online chatting, toll free phone leads and registered leads from sales centers.

• Handle introduction, selection and marketing and sales of new products through community lead lists.

Heartland Realty, Inc. Streamwood, IL 2003-2004

Assistant Property Manager

• Manage and train leasing agents while responsible for preparing annual marketing plan, budget analysis, and monthly reports as well as facilitating monthly reports and activities

• Manage relationships with tenants during initial solicitation and ongoing evaluation, resulting in significant increase in profits. Establish higher occupancy rate by securing 40-60% of weekly leases.

• Manage and develope marketing and leasing activities in all phases of Community Development.

CMA Direct, Inc. Bloomingdale, IL 2002-2003

Leasing Agent

• Responsible for Tenant Relations and Customer Service, develop a secure environment with personal and professional tenant contact.

• Prepare New Leases, Lease Renewals and Processing Applications.

• General duties such as Filing, Faxing, Ordering Supplies, and Logging Parcel Receipt.

• Organized Monthly Newsletter and Resident Social Events.

• Coordinated schedules for Move-ins and Move-outs.

• Tracked Monthly Traffic Reports and Property Status reports.

• Gather Creative Marketing Ideas to Generate Traffic.

• Attend Seminars to Enhance Leasing Techniques.

Ryland Homes, Schaumburg IL

Sales Assistant

• Assisted Sales Agent in all aspects of running the sales office on site at community

• Prepared paperwork for contracts and took reservations

• Attended weekly sales meetings

• Worked with sales agent to meet and exceed community sales goals and achieve bonuses

• Made follow phone calls and did all follow up correspondence with potential home owners

• Helped home owners in choosing the specific details for the interior and exterior of the home


Certified group fitness instructor, Quick Books, Microsoft Word, Excel, PowerPoint, Outlook

Goldmine, Onyx

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