Quality Manager

Accomplished Quality / Project Leader and Management professional with an extensive background in Systems and Software QA, Auditing and Compliance Monitoring, Project Management, and end-to-end system verification, supporting multiple industries. Provided both verbal and written communications regarding project status, risks and issues to PMO and Sr. Management. Hands on contributor with proven ability to apply technologies to test frameworks and strategies, improving operating efficiency and productivity.

EXPERIENCE:

Sr. Test / Process Manager, Depository Trust and Clearing Corp, New York, NY Aug, 2007–Apr, 2012

Developed and Integrated Test processes into Agile/SCRUM/Waterfall SDLC’s. Provided day to day direction to, on and off-shore matrixed and direct report, web-based development and testing teams

Managed both test and development teams with budgets ranging from $50K – $250M

Prepared test plans, conducted and managed manual / automated, functional (Quality Center), performance (LoadRunner) and regression testing on delivered software releases in QA and Pre-Production Windows and Unix test environments

As part of the IT-PMO, supervised and lead the program and project staff to oversee the impacts and interdependencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team

Developed and executed SQL queries and basic Unix shell scripts, for Client-Server application validation

Authored and executed manual and automated test suites, based on business and functional requirements. Assisted in requirements development, project scope definition and required deliverables with BA’s, infrastructure, engineering and test teams

Responsible for Test Scheduling, Estimation and Planning, Control & Execution of test activities and tasks, for Windows and Unix - Client-server and web-based applications

Interfaced with Project Managers, Developers, SW Test and Business teams to coordinate defect progression and status

Developed SIT & UAT scenarios with clients, end-users, and business analysts based on requirements and functional specifications. Provided production support, as needed

Planned, executed and reported process, project management and product audit compliance results to organization. Quantified performance gaps to drive process changes

Facilitated Root Causal Analysis sessions, identifying actions to eliminate repeated failures.

Sr. Quality Manager, Siemens Corp, New York, NY July 2003 – June 2007

Responsible for coordinated management of all quality activities related to software, hardware, test, assembly, inspection, construction and installation for Rail & Signaling and Security projects, in North America and Europe. Managed tasks, activities, resource loading, schedules, and budgets for both direct reports and matrixed team personnel.

Developed an integrated a quality system to include: Requirements Management, Audit, Integration, SIT, Performance, Regression and UAT testing, supporting multiple SDLC’s for Unix and Windows-based applications

Developed functional, performance, communication protocol, regression and UAT test specifications for test case/scenario creation and execution

Maintained ISO 9001 registration via internal audits identifying process gaps and with customers and registrar. Audited compliance to ADA contractual requirements

Implemented policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives

Designed multi-platform software and system test strategies encompassing unit, integration, system, performance and compatibility testing for communication-based train control systems, in Windows & Client-Server applications. Quality Center and LoadRunner used for Functional, Regression and Performance test case creation and execution

Planned and conducted Integration and System testing on security-based systems including, Video storage and Communication application software, firmware & equipment ensuring requirements traceability, performance and functional validation

Approved all development and test documentation, prior to customer release

Developed Risk-based test framework strategies, plans and specifications

Prepared and delivered system program training to clients, end-users and vendors. Developed and managed UAT using production scenarios

Participated in design and quality reviews of software and equipment electrical designs

Developed SQL queries ensuring data quality for project SQL Server / Oracle databases

Validated all contractual and regulatory requirements for supplier quality systems. Implemented a quality and process improvement program for suppliers based on gathered test and audit results

Gathered and reported business process, progress and defect metrics, tracking effort and schedule variances, delivered quality, requirements volatility and audit compliance.

QA Manager, ALSTOM Signaling, Inc, Rochester, NY Mar 2000 – June 2003

Directed staff of quality managers and engineers supporting software, equipment and system quality, process, and test activities, within all design, quality and management areas. Managed Cost of Quality metrics to pinpoint improvement opportunities within organization.

Developed and Implemented quality plans and strategies, focused on our organizations objectives for ensuring overall system and software quality, based on contract requirements and application development

Conducted SW Process and Engineering, ISO Design and Manufacturing Compliance Audits

Managed Corrective Action and Quality Improvement projects, using the Six Sigma (DMAIC) methodology for software development and manufacturing. Projects included: lack of experienced resources; poor software defect detection rates test; resource productivity; and, repeated component failures

Developed Work flows, including the creation and updating of procedures aimed at improving processes and coordination between departments of complex technology processes.

Facilitated the change and configuration management process with management and clients

Reported Quality-specific metric Development, Test and Manufacturing data against VOC and VOP objectives.

Senior Test Lead

Developed software and system test plans, test cases, mostly for manual, SIT and Regression testing activities

Ensured proper procedures are followed throughout the entire defect life cycle, from defect initiation to closure

Configured ‘test’ environments for Development, QA and User Acceptance Testing

Collaborated with Business Analysts providing Acceptance Testing and end user support

Reported defect and test progress metrics to development, followed up by corrective action sessions

Monitored health and visibility of QA efforts on multiple builds to ensure risk mitigation and up-front gap analysis

Developed procedures for requirements, design, build, test and deployment processes.

SW Test Lead, Xerox Corporation-Ajilon, Rochester, NY Feb 1999 – Mar 2000

Lead a software test team supporting copier-printer programs, using an automated – manual test framework for SIT and UAT. Reduced regression test cycle times by 32%

Developed a quality and Windows based testing process, supporting Waterfall SDLC

Lead the test result triage by proactively troubleshooting with BA and QA peers to replicate/identify, and resolve issues through peer interviews.

SW QA Lead, Questra Consulting, Rochester NY Jan 1998 – Jan 1999

Directed a Software Quality and Test team, to include: budget creation, resource allocation, and test schedules. Prepared software test plans, scripts, and reports for different levels of testing (Unit, Integration, System, Regression)

Provided quality and software product lifecycle process training for organization.

Eastman Kodak Company, Rochester, NY Nov 1983 – Jan 1998

Product Quality Manager (Nov 1995 – Jan 1998)

Managed quality, reliability and test team, supporting a high-speed digital scanner products

Created quality, project management and measurement procedures, while auditing process compliance

Interfaced with software and suppliers, reviewing testing and component integration results and Conducted Test Readiness and Milestone Reviews for Scanner and Printer products

Developed SW and Quality templates and processes. Implemented measures to evaluate

process take-up, compliance and deliverable quality.

Additional positions at Eastman Kodak: (Nov 1983 – Oct 1995)

System Test Lead – Managed a Test team responsible for system test of European configured scanner products and imaging software. Developed Test Plans for scanner and user UI software.

Sr. SW Quality Engineer – Supervised system test team. Configured test lab environments. Established a quality metrics program, to review, quantitatively: project progress, defect control, complexity, requirements and code coverage, and compliance results

Test Engineer – Developed software test plans and procedures. Conducted factory and on-site manual testing, with customers.

TOOLS AND METHODOLOGIES:

Project Management • DMAIC • MS Project • HP Portfolio Mgmt • Sarbanes Oxley • Agile/Waterfall • IEEE/ASQ Standards • Quality Center/LoadRunner • Confluence • .NET • SQL/Server/Oracle (data validation) • Sharepoint

EDUCATION:

Master of Science, Systems Engineering, Watson School of Engineering-SUNY Binghamton, NY

Bachelor of Arts, Economics and Statistics, SUNY Geneseo, NY

CERTIFICATIONS, AWARDS AND TRAINING:

QAI-Cert Quality Analyst • Program Quality Management • DMAIC • PMBOK • CMM/I and ISO (Process and Quality) • AML/RSA • ISO & IEEE SW Standards Development • Chairman’s Quality Award (2009) • ASQ/ISO 9001 Auditing

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