John Sammons

MBA, PMP

fzlxa1@r.postjobfree.com

***** **** **** **** *****, VA 23059 +1-317-***-****

Dynamic professional with over twenty years of global industry operations and IT services delivery management. Providing thought leadership and hands on direction to organizations searching for innovation, efficiencies, and tangible results.

Specialties

Account Management, Business Development, Business / Technology Liaison, Client Relationship Management, Cross Functional Leadership, Empowering Business Users, Enterprise Application Integration & Implementation, Financial Planning & Analysis, Hosting & Site Services Consolidation, IT & PM Methodologies, Organizational Development, Outsourcing & Third Party Management, Process Engineering, Project / Program / Portfolio Management

Professional Experience

05/2006 – Present IBM

01/2011 – Present Portfolio Manager Sub-Saharan Africa

Application Managed Services - Mobile Telecom Industry – Bharti Airtel Africa

Led an application transition and transformation project portfolio with an annual budget of $25 million. Managed twenty direct reports across four independent country operations in Sub-Saharan Africa. Designed and developed knowledge transfer and transition processes from project team to support team for Oracle ERP implementation. Demonstrated innovation and thought leadership for IBM in new geographies and cultures, focusing on client priorities and cultural change management. Improved time to market by establishing a service catalog of common marketing campaigns. The service catalog contains template project plans, functional and technical requirements, and test plans for 90% of the marketing campaigns.

(Oracle ERP, BI, Portal, CRM, and Telecom Industry Applications)

01/2010 – 01/2011 Service Delivery Program Manager

Global Technology Services - Financial Services Industry – Capital One

Managed a service based delivery program consisting of over 150 projects and 160,000 hours on an annual basis. This program spanned 4 continents and over 300 infrastructure management and support resources. Developed and institutionalized a service catalog and delivery model for a global infrastructure services team. Partnered with client and internal executives to convert from client managed project execution to internally managed and coordinated delivery. This program drastically reduced cost and time to market via improved quality, streamlined processes, and increased collaboration.

(Data Center Consolidation, Oracle 11g Upgrade, EMC Storage Refresh, etc.)

12/2008 – 01/2010 Organizational Staffing/Financial Management

Global Technology Services - Financial Services Industry – Capital One

Managed staffing and financial management programs for a highly matrixed, global account consisting of over 700 infrastructure management and support resources. Developed cost restructuring programs which included global sourcing, tools and automation, standardization, and process improvement. Established processes and procedures to identify labor that could be automated or transferred to lower skilled resources. Led overall management of efficiency plans, hiring, and knowledge transfer of identified tasks. Increased gross profit by $20 million annually, exceeding account goals.

12/2006 – 12/2008 Global Delivery Manager

Application Managed Services – Retail, Consumer Electronics – Circuit City

Global delivery lead of a 24/7 level 2, 3 application team supporting a new POS (Point of Sale) system with an annual budget of $15 million. Coordinated support ownership and scope amongst multiple client departments, business partners, and internal divisions. Established a working environment with a focus on innovation, efficiency, and effectiveness. Championed critical processes and procedures for Incident Management, Triage, System Rollout Automation, Report Automation, Application Exception/Error Automation, and Client Deliverables. Provided calm and focused leadership through Beta, Gamma, initial Peak Season, System Stability and National Rollout project phases solidifying client confidence.

(Oracle 360 POS, Yantra, ESB, WebSphere, DB2, etc.)

05/2006 – 12/2006 Software Development Manager

Application Managed Services – Retail, Consumer Electronics – Circuit City

Turned around a troubled account by implementing organizational change for a software development team consisted of over 100 developers. Contract included the custom development, integration, implementation, and support of a POS (Point of Sale) system with an annual budget of $50 million. Created change and brought order to configuration mgmt, unit testing, system testing, code reviews, UAT testing, and solutioning and requirements documentation. Partnered with key stakeholders to establish best practices in order to resolve 1500 defects over a four month period, enabling the client to meet its pilot launch date on time and with increased functionality.

(Oracle 360 POS, Yantra, ESB, WebSphere, DB2, etc.)

05/2004 – 05/2006 Private Consultancy

07/2005 - 05/2006 Pharmaceutical (Medturn, a division of INMAR)

Increased operational capacity and effectiveness for a pharmaceutical reverse distributor. Worked with Operations VP, department managers, and team leads to study current processes, track performance, and identify key opportunities. Implemented enhanced identification tags, eliminated redundancy, standardized workplace layout and design, improved sortation procedures, and decreased start-up and shut-down costs.

03/2005 - 04/2006 Retail (The Fresh Market)

Increased new store and slow department profit for a specialty grocery chain.

Developed processes and tools to improve inventory turns and gross profit while maintaining ambiance and presentation. Created and trained staff on Excel spreadsheets to track perishable department inventories, usage, dump, and sales resulting in tripling gross profit levels.

05/2004 - 06/2005 Entertainment (Regal Entertainment Group)

Incorporated customer service and leadership training into continuous improvement programs for the worlds largest cinema chain. Developed a leadership manual and delivery tools in line with corporate culture and values. This program has been used throughout the company increasing customer service and employee retention.

02/2000 – 05/2004 President & CEO

Onsight Supply, Inc (Industrial/construction supply distributor)

Provided operational and sales leadership for this startup company. Designed and implemented innovative supply chain processes and products through the use of mobile, onsite stores for commercial construction. Managed client inventory, analyzed projections for OEM planning, configured and implemented workspaces, and designed MRO fasteners for GM, Chrysler, Ford, Firestone, and Eli Lilly. Led and empowered the team responsible for increased sales of 110% per year through growing the breadth and depth of our customer base.

02/1993 – 02/2000 Regional Manager

Fastenal Company (Industrial/construction supply distributor)

Drove sales growth and market expansion in Central Indiana for this multi billion dollar company. Developed and directed a cross-functional team with a seven year average revenue increase of 43%. Recruited, trained, and promoted a record number of store managers for the company. Designed and implemented the Fastbreak Program, a marketing effort to improve quality, speed, and cost of inventory management. Internally certified in ISO, Quality Management, and led regional People Soft system training.

Chosen to direct the deployment of a $150 million dollar national contract with Altec a utility truck manufacturer with a 70% market share. Led the team that replaced over 100 vendors in less than 5 weeks, establishing true vendor consolidation.

09/1990 – 05/1993 Manager of Training & Development

United Parcel Service (Worldwide logistics and shipping)

Designed and implemented procedures which improved human resource management for a 400 employee, Teamsters Union operation. Key elements included recruiting, technical training and skill development, performance testing, and process documentation.

Education/Certification

MBA Finance/Leadership

• Butler University, Indianapolis, IN, 1998

• President and founder of the Butler MBA Club

(student, alumni, and community based networking organization)

BA Management & Organizational Behavior

• Indiana University, Kelley School of Business, Bloomington, IN, 1993

• Alpha/Beta Athletic Scholar, Track & Field (long jump/triple jump)

PMP® Certified Project Management Professional

• Project Management Institute, 2010

Civic Experience

Board of Directors St. Vincent Pediatric Rehabilitation Center, Indianapolis, IN

Volunteer JT’s Hand, Children’s Youth Theatre, Habitat for Humanity, YMCA, Christian Youth Theater, and local Church and School organizations

Personal Interests

• Furniture and play structure design and construction.

• Catch and release Musky fishing in Northern Wisconsin.

• Exposure to different countries and cultures that I have worked in (US, Canada, India, Democratic Republic of the Congo, Chad, Gabon) and managed remotely (UK, Brazil, Hungary, Portugal, Mexico, and Republic of the Congo.

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