Customer Service Sales

PAUL MEISTER

**** *********** ****, ************, ** 32207

904-***-**** // *********@*******.***

SUMMARY OF QUALIFICATIONS

CUSTOMER SERVICE PROFESSIONAL who is known as the go to person when working with inside or outside customers. Quickly resolves conflicts and generates positive, productive and profitable solutions. Provides complete support to sales professionals and vendors. Known as efficient, organized and displaying a sense of urgency. Resolves issues in a timely manner. Strong service orientation, accountability, and dependability. Strong communication and training skills.

PROFESSIONAL EXPERIENCE

UNISOURCE WORLDWIDE, Jacksonville, FL

Accounting Coordinator II 2004 – 2010

Unisource is an international distribution company that employs over 2,500 people both in the USA and Canada. Distributor of printing paper, packaging and facility supply items.

Maintained the activities and day to day operations of Business Partners contracts and rebates. Evaluated and coordinated work-flow activities to achieve high volume. Achieved open lines of communication with Business Partners in sales, operations and finance. Ensured contracts were entered correctly in a timely fashion to eliminate error and quickly capture lost revenue for company.

• Relocated by company from Dallas to Jacksonville to assist in training personnel during system conversions.

• Saved the company approximately $100,000. by organizing team to implement vendor trade discounts by the designated deadline.

• Key person in training over 15 new employees when department went nationwide. Served as “go to” person for questions and further training issues.

• Built rapport with a previously unresponsive vendor by patiently contacting them to rebuild the relationship.

Sales Service Coordinator, Dallas, TX (1998-2004)

Supported sales force in processing orders. Responsible for validating national account qualifications and resolving issues.

• Selected to relocate to Jacksonville when office closed to assist in the training.

• Achieved a reputation as the subject matter expert for answers and getting things done.

Paul Meister

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Tricon Restaurants International, Dallas, TX 1996 – 1998

Facilities Operations & Distribution Center Coordinator

Tricon Restaurants Int’l is the corporate headquarters for Pepsi, Pizza Hut, Taco Bell and KFC.

Facilitated customer support calls and corporate calls in the call center.

• Cross trained associates for conference center, security functions, mailroom, retail store operations and shipping.

Britco Metroplex, Inc., Dallas, TX 1995 – 1996

Account Manager/Inside Sales Consultant

A distributor of office equipment and supplies.

Provided customer service and sales support for PepsiCo/Tricon Restaurants Int’l distributing office supplies.

• Acted as liaison for PepsiCo to service office and computer equipment.

EARLY EMPLOYMENT

JC PENNEY FINANCIAL SERVICES, Plano, TX 1985 – 1995

Sr. Lead Duplicator

Credit division of JC Penney department stores.

Operated high speed, duplicating systems and copiers as well as maintained the books and budget of the print shop.

EDUCATION/COMPUTER SKILLS

Richland Community Jr. College, Dallas, TX

Coursework in general education studies

Internet, Microsoft Office 2007 – Outlook, Word & Excel, SFD

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