Office Clerk

Skills

• Fast-learner who is capable of working quickly and accurately under pressure to successfully meet demanding deadlines.

• Self-starter who enjoys responsibility and accountability.

• Complete understanding of confidentiality and implications of not protecting information.

• Exceptional ability to work in a fast-paced environment with daily face-to-face contact, while providing high levels of Customer Service

• Excellent Interpersonal and Customer Service skills

• Proficient knowledge of Microsoft Office including Word, Excel and PowerPoint

• Outstanding verbal and written communication, time management, and organizational skills

Education

Thompson Career Prep (New York, NY) June 1984

Certificate: Airline & Travel Entities

Hill House High School (New Haven, CT) - June 1983

Employment History

Receptionist/Sales, Mario’s Reconditioned Appliance, Inc. Woonsocket, RI 2007- September 2011

• Primary point of contact for Customer Service

• Performed data entry using QuickBooks

• Performed materials acquisition for both parts and full appliance units

• Generated customer invoices and created work orders for technical support fleet

• Coordinated and performed Accounts Receivable functions

Receptionist (Volunteered), WB Construction, Providence, RI 2006 – 2008

• Answer phone, update customers information

• Responsible for setting up appointments for contractors estimate

• Generate daily invoices for job inspections; pick-up job permits from City Hall

• Send out monthly statements to customers

• Process incoming checks and set up daily deposits

Customer Service Representative, Alpert’s Furniture, Fallriver MA 2005 – 2006

• Responsible for setting up service calls

• Generated daily invoices for delivery

• Extensive phone and computer interaction

• Answered phone

• Reviewed customers complaints

• Maintained good customer relations with follow up-calls

Accounts Receivable/Payable, People’s Coal Company, Central Falls, RI 2003 – 2005

• Answered phone and took orders from customers; entered customer information using

• QuickBooks

• Performed sales using QuickBooks point of sales; sent out monthly statements to customers

• Generated daily invoices for delivery; process incoming checks

New Accounts Representative, Fidelity Investments, Smithfield RI 2000 – 2003

• Entered new customer information utilizing document imaging system and mainframe

• Opened new brokerage accounts, including individual, retirement, trust, and business

• Accounts

• Assure the timely processing of applications for margin and options privileges

• Process requests to transfer assets into new accounts

Service Representative 1998 – 2000

• Received and processed checks from high net worth clients

• Issued customer goodwill checks using mainframe systems and windows-based document

• retrieval software

• Maintained department’s goodwill checking account using Quicken

• Managed ordering of supplies for department of over 100 people

• Sorted and distributed incoming, time sensitive customer correspondence

• Maintained daily log of incoming checks and the individuals to whom they were

• distributed

• Archived and retrieved client records, ensuring that documentation was stored accurately and

• was easily accessible

Corporate Postal Express 1990 – 1998

• Sorted and distributed general mail consisting of checks, applications, forms and transfers to

• the appropriate areas throughout Fidelity Investments

• Processed all rush mail items including packages going via Airborne, Federal Express and

• United Parcel Service on a daily basis

• Utilized computerized scanning system to provide internal customers with priority package

• tracking

• Serve as a customer service liaison between internal Fidelity customers and outside delivery vendors

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