Executive Assistant/ Network Administrator/ Computer Technician

James Cook

Los Angeles, CA *****

Cellular: 213-***-****

Email: *******@*****.***

OVERVIEW OF QUALIFICATIONS

- More than 9 years of experience in administrative support

- More than 5 years of experience in technical support

- Excellent communication and interpersonal relationship skills. (verbal and written)

- Effectively manages and coordinates simultaneous projects, and successfully prioritize multiple tasks

- Unwavering attention to details

- Quick learner

EMPLOYMENT HISTORY

Panda Restaurant Group, Inc. - Rosemead, Ca

01/02-04/08

Role: Operations Administrative Assistant/Project Coordinator. (Full Time - Salary)

Duties:

- Assisting with daily clerical support of VP and COO level to individual store level

- Clerical work ranging from filing (alpha/numeric and electronic filing), copying, faxes, and typing memos

- Manage various projects (from initiating to release)

- Drafting and issuing communication pieces

- Answering a 20 line phone

- Data Entry in Excel, Access, and company intranet

- Updating charts, forms, and listings

- Creating new templates and forms in Word, Excel, and PowerPoint

- Maintaining and editing photos with Adobe Photoshop and Microsoft Photo Editor on company intranet

- Maintain the live ORG Chart (intranet website displaying employee/supervisor relation)

- Customer and Employee relations

- Maintain up to date communication with other departments (via email and printed in-house material)

Pay Rate:

- Starting: $12.50/hr

- Ending: $42k/year

Panda Restaurant Group, Inc. - Rosemead, Ca

10/04-01/06

Role: PAWS Technical Support (Part Time Night/Weekend Shift - Hourly)

Duties:

- Answering a 20 line phone

- Microsoft Exchange Administrator duties (i.e. Creating new mailboxes and editing pre-existing ones)

- Troubleshooting hardware (hard drives, motherboard, RAM, etc…) and software issues

- Installation, building, and configuration of any new computers or software

- Providing Technical Support over the phone or in person

- One of the main points of contact for the Help Desk (Nights and Weekend)

Pay Rate:

- Starting: $12.50/hr

- Ending: $18.50/hr

Sigma Project Services, Inc. - Cerritos, Ca

11/99-12/01

Role: Executive Assistant/ Network Administrator/ Computer Technician (Full Time - Hourly)

Duties:

- Monitor and maintain stability on a network with 30+ computers

- Network Administrator duties (i.e. Create/edit new user information, configuration of setting, daily backup, IIS Administrator)

- Microsoft Exchange Administrator duties (i.e. Creating new mailboxes and editing pre-existing ones)

- Troubleshooting hardware (hard drives, motherboard, RAM, etc…) and software issues

- Installation, building, and configuration of any new computers or software

- Providing Technical Support over the phone or in person

- Processing checks received (Light Accounts Receivable work)

- Cash Management

- Data Entry and MS Access Database management

- Light Paralegal work for Immigration status (H1-B, I-140, I-485)

- Clerical work ranging from filing (alpha and numeric filing), copying, faxes, and typing

- Office Management duties (i.e. maintain office stature and ordering supplies)

- Reception (Greet Visitors and Answering a 5 line phone)

Pay Rate:

- Starting: $9.00/hr

- Ending: $12.50/hr

IKEA - Burbank, Ca

09/98-07/99

Role: Sales/ Customer Service Representative. (Full Time - Hourly)

Duties:

- Reception (Greet Visitors and Answer Phones)

- Retail Sales

- Customer Service

- Data Entry in company intranet

- Stock Control

- Process and File Credit Applications

- Child Care

Pay Rate:

- Starting: $7.50/hr

- Ending: $10.50/hr

John Marshall High School - Los Angeles, Ca

10/95-07/99

Role: Teacher’s Aide/ Network Administrator (Full Time - Hourly)

Duties:

- Monitor and maintain stability on a network with 60+ computers

- Network Administrator duties (i.e. Creating and editing new user information, configuration of setting, daily backup, IIS Administrator)

- Microsoft Exchange Administrator duties (i.e. Creating new mailboxes and editing pre-existing ones)

- Troubleshooting hardware (hard drives, motherboard, RAM, etc…) and software issues

- Installation, building, and configuration of any new computers or software

- Providing Technical Support over the phone or in person

- One of the main points of contact for the Help Desk (7:00 AM to 3:00 PM)

- Data Entry in Words, Excel and Access

- Clerical work ranging from filing (alpha and numeric filing), copying, faxes, and typing

Pay Rate:

- Starting: $10.00/hr

- Ending: $12.50/hr

SOFTWARE KNOWLEDGE:

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, Publisher)

- Microsoft Project

- Adobe Acrobat

- Adobe Photoshop

- Microsoft Exchange Server

- PC Anywhere

- AS/400

REFERENCES

- Available upon request

Contact this candidate