Change/Release/Project Manager
Resume:
Melinda Bradford
Denver, CO ***07
***************@*******.***
Work Skills & Experience:
• Operating Systems: Microsoft Windows (Vista, XP, 2000 Server, 2000 Professional)
• Software: Microsoft Visual Studio 6, Microsoft Visual Studio .NET, Microsoft Visual SourceSafe, Microsoft SQL Server 2000, Microsoft Office 2007, Microsoft Sharepoint, Microsoft Project, Microsoft Outlook 2007, Microsoft Internet Explorer, Microsoft FrontPage, Microsoft Visio, Microsoft Terminal Services, Microsoft Internet Information Server, Allaire ColdFusion, Perforce and Rational Clear Case. Good working experience with HTTP, IIS, DNS, SMTP and ODBC.
• Business Skills: Experienced in project planning, project management, program management, change management and release planning. Readily able to learn, conform to and enhance a variety of working environments containing a wide range of computing platforms, processes and people at all levels. Solid understanding and experience in software maintenance and development including: Patch Management, Software Development Life Cycle Phases, Quality Assurance (QA), Change Management, Software Configuration Management. Release Engineering Skills: Experienced with Release and Build Process Management. Strong background in release management and project management with experience planning software releases across various application and infrastructure technologies.
Professional Experience:
• 2006-March 2009 Release Manager, GHX (Global Healthcare Exchange)
In an extremely fast paced, high volume environment, I managed over 100 release windows annually, supporting 30 distinct applications, while simultaneously coordinating all hardware and maintenance activities.
Developed, coordinated, and implemented overall Change/Release Management policy and processes based on ITIL Methodology in coordination with functional, operational teams. Responsible for overseeing the day-to-day implementation and operations aspects of the release process and achievement of service levels. Responsibilities included developing operational strategy and plans, working with Product Mgmt, Support and Exchange Services to manage priorities and expectations. Accountable for strategic change and release planning for multiple, simultaneous deployments, rollout/rollback processes, appropriate classification of all changes, change and release schedules and allocation of implementation resources.
Created, facilitated, managed and maintained CAB (Change Advisory Board) meetings and Change process, with great attention to detail, coordination of process and personnel from different groups to maintain high level of adherence to change process among teams. Maintained Forward Schedule of Change (FSC), agenda for meetings, Release Calendar and metrics. Defined the policies and processes for release acceptance.
• 2006-2007 Incident Manager, GHX (Global Healthcare Exchange)
Responsible for managing the successful resolution of incidents within defined Service Level Agreements, to include escalation, communication, documenting and monitoring open incidents.
• 2006-2007 Customer Support Manager, GHX (Global Healthcare Exchange)
Established and managed small team in providing first level of support to national users. Resolved daily operational issues associated with help desk operations. Introduced standards and best practices to enhance average speed to answer, improve first call resolution, minimize abandon rate, and increase overall customer satisfaction.
• 2002-2006 Release Engineer, eCollege
Responsible for Change and Release coordination for online educational content provider.
Development support and management of source code, bug tracking, metrics, and configuration management systems
Developed and documented Release policies, plans and procedures: using these to manage the release of software, hardware and documentation throughout the project life cycle.
Established and maintained development branches and configuration baselines using Microsoft Visual SourceSafe and Perforce.
Automated creation of software builds and troubleshooting of problems on MSWindows compiling VB 6.0 and .NET, gained good working knowledge using Nant.
Established processes and procedures to create, alert, manage, track and install release packages using databases, Perforce, batch files, zip files, utilizing Intranet web pages to document progress and availability.
Coordinated release communication between multiple departments using Serena TeamTrack
• 2000-2001 Software Developer, Radiance Group Inc.
Served as an application developer for TotalMed, a Medical Practice Management Application.
Created application interfaces using JSP and HTML technology.
Developed and maintained Support / Help desk for Pilot Site users.
Trained Dr's, Nurses and staff on Practice Management Application.
Good working knowledge of EJB's, XML, DHTML, ASP, Client/Server Architectures, Install Shield 6.0.
Projects to include: Defect Reporting, Project Management, Support, Training, Intranet Development
• 1995-2000 Web Development Administrator, King Soopers Inc.
Served as Webmaster for major grocery retailer.
Established, developed, supported and staffed 2 internal websites and 1Extranet, serving over 15,000 employees.
Highly skilled in HTML, Allaire ColdFusion, JavaScript, Windows NT, and O'Reilly Website Pro.
Designed and developed custom database applications using MSAccess and SQL to support web publishing activities and accounting applications.
Responsible for all design and graphics. Accomplished in Adobe Photoshop, Paint Shop Pro and Macromedia Dreamweaver.
Software knowledge to include Word, Excel, Access, Outlook, PowerPoint,Visio and Allaire HomeSite.
Good working knowledge of Cookies, Session Management, Performance Analysis & Monitoring Tools as well as TCP/IP.
• 1993-1995 Electronic Payment Systems Coordinator, King Soopers Inc. Tested and assisted in the development and rollout of Debit, ACH and Credit Card software.
Supported, maintained and integrated Check Approval Systems with IBM Point Of Sale applications in over 80 retail stores.
Gained extensive working knowledge of Financial Applications
Wrote operating manual, produced training video and trained personnel
• 1992-1993 Help Desk, King Soopers Inc. Implemented, organized and staffed Help Desk to support IBM front end systems and electronic payment systems in 80 grocery retail stores.
• 1991-1992 Point Of Sale Support, King Soopers Inc. Responsible for on-call support, responded to problems at store level.
• 1990-1991 Training Coordinator, King Soopers Inc. Directed training rollout of front-end IBM conversions for over 80 stores
Management Trainer for IBM Point Of Sale Systems.
Developed training agenda, produced P.O.S. training video
Coordinated and maintained onsite training lab
• 1988-1990 District Trainer, King Soopers Inc. Scheduled and trained newly promoted checkers and service desk operators on policies, operating procedures, and accounting procedures.
• 1986-1988 Special Order Clerk, King Soopers Inc. Established system for ordering and maintaining special requested product.
• 1985-1986 Head Clerk, King Soopers Inc. Wrote schedules for and managed over 100 employees. Conducted interviews and appraisals as well as hiring and termination of employees.
• 1980-1985 Booth Clerk, King Soopers Inc. Developed and maintained accounting system for closing and balancing business totals for Retail Grocery Store.
• 1977-1980 All Purpose Clerk, King Soopers Inc.
• 1975-1977 Courtesy Clerk, King Soopers Inc.
Education:
1980-1981 Arapahoe Community College
1987-1988 Bel-Ray Veterinarian Tech School
1998-1999 Certifications in ColdFusion and JavaScript
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