Customer Service Manager
Resume:
Kisa S. Porter
Albany, GA 31707
**********@*****.***
OBJECTIVE:
Hard-working, eager, dependable person who works well with others in achieving all companies goals is seeking entry-level position with chance for advancement. Highly motivated and ready for work to make myself and your agency an even greater success.
EDUCATION:
Westover Comprehensive High School, college prep diploma 1986-90 Valdosta State University, BS (not yet attained) 1990-96
SKILLS:
I am a graduate from Westover Comprehensive High School in Albany, GA and have completed 3 years (135 quarter hours) of college at Valdosta State University. I am very well-organized and able to multi-task. I currently have more than 5 years experience in a call center setting and can handle multi-line phones in a timely and efficient manor while still providing excellent customer service and typing more than 50 WPM. I have a great phone voice and customer service skills (which can be heard through any call), computer knowledgeable, very good in clinical and/or office settings.
COMMUNITY INVOLVEMENT:
ORDER OF THE EASTERN STAR (OES), Magnolia Chapter #411 Albany, GA - PHA 2008-?
Sisters In Unity, Oakridge Baptist Church Albany, GA 2006-?
PRIDE Youth Sports Development Program 2008-2010
EXPERIENCE:
FICM II/CSR 3, DHR/South Ga Contact Center 2005-2010
Family Independence Case Manager who handles inbound and outgoing calls on a daily basis, providing customer services and processing changes to active cases to all 159 counties in the state of Georgia. We are a call center for DFCS in which we assist clients with changes in their ongoing TANF, foodstamps, and medicaid cases according to state policy and regulations. I maintain an AHT (average handling time) of 4-6 minutes while actively listening, communicating, and applying good judgment and decision making skills in order to maintain good customer service and accuracy rate of case load. In an effort to assist more customers, I also help with online food stamps applications (COMPASS) to get processed in a timely and efficient manner.
Manager, Charlie & Pearl’s Country Fried Chicken 1996-05
Prepare schedules, do payroll, order supplies and pay vendors, handle customers, make sure all positions are filled, and fill any position as needed, also made special deliveries to the diversion center, the elderly, and church.
PT Aide/Office Clerk, Allied Therapy Services d.b.a. SGMC in Valdosta, GA 1998-00
Assisted Physical Therapists with all patients clerical and clinical needs, often performed ultra-sounds as well as paraffin dips, whirlpool, and mat/gym exercises. Duties also included those in assisting Occupational and Speech Therapists.
Associate, Wal-Mart#0899 in Valdosta, GA 1993-96
Was a cross-trained associate able to fill any department or register as needed, often handled customer courtesy. Main areas were toy department, electronics department, and express cashier.
Team Leader, Parkwood Developmental Center in Valdosta, GA 1991-92
Patient care aide for developmentally challenged children and teens ages 8-18. Assisted clients in daily hygiene care, dietary needs, daily play time, and learning skills.
ALL REFERENCES MADE AVAILABLE UPON REQUEST
Kisa S. Porter
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