Customer Service Sales

Celia Varela

**** *. **** ****** ******, AZ ***** 480-***-**** ************@*****.***.

Objective: Bilingual Supervisor

Summary: Dependable, service-focused professional with strong background knowledge in Human Services, to use my, management, communications, leadership, volunteer experience, overall versatility, bilingual skills and over 12 years of experience in customer service related fields. To complete a Bachelor’s Degree in Public Administration at Northern Arizona University by 2014. To serve society by devoting myself to a career in any Public Administration be an asset to a reputable company and further my career.

Sales Manager

Provide customer service by greeting and assisting customers

Direct and supervise employees engaged in sales, inventory-taking and customer services

Monitor sales activities to ensure that customers receive satisfactory service and good quality

Inventory stock and reorder

Instruct staff on how to handle difficult and complicated sales

Hire, train, and evaluate personnel in sales or marketing establishments

Assign employees to specific duties and enforce safety, health, and security rules

Examine merchandise to ensure that it is correctly priced, displayed and advertised

Build Relationships; relate to people in an open and accepting manner

Management and Leadership

Develop common vision and strategic goals, determine priorities, clarify role and responsibilities and gain support, commitment from others and mobilize people to take action

Manage activities related to purchasing, planning, inventory control, warehousing, or receiving

Plan and establish work schedules, assignments, and production sequences to meet goals

Demonstrate equipment operations, work, and safety procedures to new employees

Confer with management or subordinates to resolve employee problems and complaints

Understand the implications of new information for solving and decision-making

Adjust actions in relation to others' actions

Use logic and reasoning to identify the strengths and weaknesses of solutions

Communication Skills

The ability to identify and understand the speech of another person

Identify and resolve conflicts related to the meaning of words, concepts, practices, or behaviors

Excellent interpersonal communication skills and persuade rationally

Read, speak, and write fluently in both Spanish and English

Listen to speakers’ statements to determine meanings and to prepare translation

English / Spanish interpreting skills

Volunteer Experience

Buckeye Police Dep. Help the community clean neighborhoods of graffiti

Phoenix Police Dep. Assisted officers on Christmas for donations to family

Phoenix Police Dep. Assisted officers numerous occasions with translation Spanish to English

Phoenix Police Dep. Assisted officers numerous occasions with interpreting English to Spanish

Education

Northern Arizona University , AZ. Bachelor’s Degree Public Administration- Currently

South Mountain Community College, AZ ( AA Completed)

University of Mexico, Mexico City

Employment

Sales Supervisor/Customer Service Two Star Personnel/Sigma Food Nov 2009 Feb 2010

District Manager/Customer Service Cacique USA Feb 2007 May 2009

Sales Representative/Customer Service Marquez Brothers/El Mexicano April 2006 Feb 2007

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