Customer Service Quality Assurance

AMY D. COLON

*** ********* ***. * ****** Acres, FL 33974

Cell Phone# 239-***-**** Phone# 239-***-****

Email Address:********@*****.***

OBJECTIVE:

To secure a challenging position, where I can utilize my personal and professional skills, which provides room for advancement.

SUMMARY OF QUALIFICATIONS:

• Fluent in both Spanish and English.

• Excellent interpersonal communication and writing skills.

• Self-motivated, hard-working, reliable, responsible, dependable, detail-oriented with strong organizational skills.

• Experienced in working in fast-paced, high-production environments.

• Able to co-ordinate and prioritize workload to meet stringent deadlines.

• Follows directions, interacts supportively with a team, or works independently without supervision.

• Resourceful in completing projects with the ability to multitask effectively.

• Proven ability to learn and apply new procedures and techniques quickly.

SKILLS:

• Typing: 45wpm; Filing; Microsoft applications: Word, Excel, Power Point; Quick Books, Data Entry.

• Accounting practices: Payables, Collections.

• File patient chart, organize them as well.

• I’m also informed with other software like Dentrix G-4 also Medical Manager.

• File insurance claim online and by phone.

• Memorize codes for insurance need.

• Cash handling.

WORK EXPERIENCE: Dental Office Receptionist

December 2006-July 2011 Dental and Denture Center, Ft. Myers, Florida

Answered high volume of phone calls and; scheduled patient appointments also; file patient chart and organize them. File insurance claim before patient is ready to be seen .Make sure the dental assistant and the doctor receive the patient chart when the patient is ready to be seen. Credit card application processing also; accounts payable and collections, also collect patient balance and payment option. Discussed patient plans and, procedure including, payment options. Closed cash register/ credit card sales; calculated and balanced company’s daily sales reports. Cash handling as well. This office is a general dentistry we work with denture & implant also all major general and cosmetic work.

Telephone Communication/ Customer Service Representative

June 2005-December 2005 Island One Resort, Orlando, Florida

Answered high volume of phone calls; sold vacation packages nationwide by discussing company’s beneficial products and its payment options; arranged travel itineraries; involved with all aspects of office operations.

Quality Assurance/ Production

January 2000-October 2002 Nephron Pharmaceutical Corporation; Orlando, Florida

Classified and inspected company’s pharmaceutical products; verified test data; maintain records; ensured safety measures were enforced within the work environment area; stock room maintenance.

Inspect all medical products, and invoices. Work in a fast paced environment. Move products when finished packing and when lot is finish. Calculate all good products and bad products and up the total.

Inspect the entire production worker to make sure they are getting the job right. Before starting a new lot change all the new machine lot codes in order to start a new lot number.

EDUCATION:

1998-2001 Osceola High School, Kissimmee, Florida.

I received a High School Diploma.

REFERENCES: Available upon request.

Contact this candidate