Nyoka Johnson fy0iv5@r.postjobfree.com

859-***-****

*** ******** **., ******, ** 41016

Education

Gateway Community and Technical College

**/**** – current

Psychology

Gateway Community and Technical College

8/2002 – 1/2004

Cosmetology

Experience

Assistant Manager

Caribou Coffee 05/2012-current

• Providing customer service with quality and time effectiveness

• Providing guidance and leading in role examples to accomplish excellent work skills and customer service

• Cash Handling

• Maintaining customer satisfaction, and correcting any problems that may arise

• Meeting expectations in performance, sales, and store operations

• Interviewing potential candidates for team member employment

• Attending monthly meetings regarding inventory, waste management, promotions, & overall expectations needed to meet satisfaction.

• Waste Control, Product Sampling, Provide knowledge to team members regarding problem areas, waste, customer service & quality, and new promotions.

• Provide daily sales goals along with last year’s daily sales and provide a team plan to be able to achieve goals.

• Provide constructive criticism and acknowledge achievements with team members

• Follow & maintain ServSafe & FDA guidelines to ensure outstanding quality products, and procedure standards.

• Find ways to get the business involved with the community, and establish relationships with the community.

Hair Stylist

Great Clips Inc. 04/2009-05/2012

• Providing exceptional customer service and satisfaction

• Follow company procedures and steps to guarantee successful outcomes within the business and customer services.

• Open/Closing salon; Setting up/closing down cash drawers, cash handling, and daily reports

• Accounting for and restocking retail products and inventory upon arrival; maintaining inventory records and back bar products.

• Uphold high standard of trade specific practices and procedures

• Maintain and further education on yearly basis with Continuing Education Hours (CEU)

Hair Stylist

Ritual Salon 09/2008-04/2009

• Providing extraordinary customer service to meet customer satisfaction.

• Meeting salon standards of trade skills

• Upselling self, products, and services; along with cash handling from services & sales

• Maintain and further education on yearly basis with Continuing Education Hours (CEU)

Hair Stylist

Hair Millennium 08/2004-09/2008

• Providing exceptional customer service and satisfaction

• Uphold high standard of trade specific practices and procedures

• Sales of products and services; continually upselling self, services, & products.

• Cash handling & maintaining records of the cash handling, expenses, & services.

• Controlling Inventory & recording inventory

• Creative thinking & promote business

• Providing customers with insights to problem solving techniques regarding their services

• Maintain and further education on yearly basis with Continuing Education Hours (CEU)

Store Manager

Pizza Stop 07/2002-04/2004

• Responsible for staffing, team building, coaching and training

• Accountable for inventories, ordering and waste management

• Managed team performance to provide and uphold quality customer experience

• Managed schedules to balance business needs with training and sale demands

• Responsibility in advertising and promoting business

• Involve business with the community; find ways to interact (events, parades…) to establish a relationship within the community.

• Cash Handling; making deposits, making change, maintain cash flow at expected level, determine “needed” and “not needed” expenses with sales reports and cash reports, keep a daily control data sheet to monitor cash handling

• Provide procedures, and expectations to employees in every area of the business to ensure consistency, quality product, and overall customer gratification

References

References available upon request

Contact this candidate