Customer Service Sales
Resume:
Nyoka Johnson *******@*****.***
*** ******** **., ******, ** 41016
Education
Gateway Community and Technical College
**/**** – current
Psychology
Gateway Community and Technical College
8/2002 – 1/2004
Cosmetology
Experience
Assistant Manager
Caribou Coffee 05/2012-current
• Providing customer service with quality and time effectiveness
• Providing guidance and leading in role examples to accomplish excellent work skills and customer service
• Cash Handling
• Maintaining customer satisfaction, and correcting any problems that may arise
• Meeting expectations in performance, sales, and store operations
• Interviewing potential candidates for team member employment
• Attending monthly meetings regarding inventory, waste management, promotions, & overall expectations needed to meet satisfaction.
• Waste Control, Product Sampling, Provide knowledge to team members regarding problem areas, waste, customer service & quality, and new promotions.
• Provide daily sales goals along with last year’s daily sales and provide a team plan to be able to achieve goals.
• Provide constructive criticism and acknowledge achievements with team members
• Follow & maintain ServSafe & FDA guidelines to ensure outstanding quality products, and procedure standards.
• Find ways to get the business involved with the community, and establish relationships with the community.
Hair Stylist
Great Clips Inc. 04/2009-05/2012
• Providing exceptional customer service and satisfaction
• Follow company procedures and steps to guarantee successful outcomes within the business and customer services.
• Open/Closing salon; Setting up/closing down cash drawers, cash handling, and daily reports
• Accounting for and restocking retail products and inventory upon arrival; maintaining inventory records and back bar products.
• Uphold high standard of trade specific practices and procedures
• Maintain and further education on yearly basis with Continuing Education Hours (CEU)
Hair Stylist
Ritual Salon 09/2008-04/2009
• Providing extraordinary customer service to meet customer satisfaction.
• Meeting salon standards of trade skills
• Upselling self, products, and services; along with cash handling from services & sales
• Maintain and further education on yearly basis with Continuing Education Hours (CEU)
Hair Stylist
Hair Millennium 08/2004-09/2008
• Providing exceptional customer service and satisfaction
• Uphold high standard of trade specific practices and procedures
• Sales of products and services; continually upselling self, services, & products.
• Cash handling & maintaining records of the cash handling, expenses, & services.
• Controlling Inventory & recording inventory
• Creative thinking & promote business
• Providing customers with insights to problem solving techniques regarding their services
• Maintain and further education on yearly basis with Continuing Education Hours (CEU)
Store Manager
Pizza Stop 07/2002-04/2004
• Responsible for staffing, team building, coaching and training
• Accountable for inventories, ordering and waste management
• Managed team performance to provide and uphold quality customer experience
• Managed schedules to balance business needs with training and sale demands
• Responsibility in advertising and promoting business
• Involve business with the community; find ways to interact (events, parades…) to establish a relationship within the community.
• Cash Handling; making deposits, making change, maintain cash flow at expected level, determine “needed” and “not needed” expenses with sales reports and cash reports, keep a daily control data sheet to monitor cash handling
• Provide procedures, and expectations to employees in every area of the business to ensure consistency, quality product, and overall customer gratification
References
References available upon request
Contact this candidate