Customer service, management, human resources, retail

Josh Gunnels

*** ***** ****

Obion, TN *****

Cell: 731-***-****

*******@*****.***

Objective

A challenging office position in a fast paced environment that will allow for personal growth and career advancement.

Summary of Qualifications

Assistant Manager/Store Manager Trainee within Family Dollar chain. Skilled at scheduling and payroll figuring; account management; date entry; file keeping; incoming & outgoing calls; employee training; compliable with company standards and customer relations. Also licensed for security by the State of Tennessee.

Notable Achievements

Full employment term - 0 absences.

Experience

Family Dollar #3283; Dyersburg, TN

Assistant Manager / Store Manager Trainee; April 2008 - March 2009

Decreased customer service complaints by 30%. Designed more attractive merchandise presentation strategies and special marketing campaigns. Responsibilities included merchandising, customer service, cash management, bank deposits, scheduling, and all duties of running the store.

PictureMe Portrait Studio; Dyersburg, TN

Assistant Sales Manager; September 2007 - March 2008

Promoted from hourly position. Kept customer accounts updated. Kept up with thousands of files and data entries. Handled all incoming calls. Responsible for one-on-one customer sales and accounts. Daily operations included cash deposits and inventory control; billing of customers.

Education

Dyer County High School

2003 - 2007

High School Diploma

Dyersburg State Community College

2007

Work training program; Business Management

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