Customer Service Sales

Titilayo G. Balogun

*** ******** **, *** ** Madison, TN 37115

Email Address: fxy0k9@r.postjobfree.com Home/Cell Phone: 817-***-****

EDUCATION

University: SWAU - Southwestern Adventist University, Keene, Texas

Degree: Bachelor of Science Degree in Psychology

Graduation Date: May, 2008

Major: Psychology Minor: Religion Emphasis: Nursing

Certification: NATS Inc. CNT/CNA Training Program, Nashville, TN

Certified by: State of Tennessee

Certification Date: September 6, 2008

Coursework Period: June 2008 – September 2008

COURSEWORK

General Psychology Abnormal & Adolescent Psychology Human Growth & Development Ethics for Mental Health, Counseling Theories & Techniques w/ Deviant Behavior Pharmacology Fundamentals of Nursing Exceptional Children CNT/CNA Training

WORK EXPERIENCE

Community Based Children & Youth Case Manager

October 2009 – Present

Centerstone Mental Health, Nashville, TN

Works with children in their natural environments, such as home and school.

Refers children to therapy and med management.

Works as an advocate on behalf of families.

Helps assist children and their families in several areas of skill-building, such as time/anger/behavioral management, communication, and aids in accessing community resources.

Works with family to set realistic goals based on the needs of the individual child.

October 2008 – October 2009 Certified Nursing Technician

Cornerstone, Ridgetop, TN

Patient Care.

Perform Activities of Daily Living (ADL).

Management of patients with Dementia and Alzheimer’s.

Daily medical charting and documentation of ADL.

October 2007- May 2008 Sales Partner

HEB Grocer, Dallas, TX

Interfacing with customers and providing customer service.

Provided grocery packaging and bagging services.

May 2007- August 2007 Leader of Sales & Marketing Representation

Review & Herald Publishing, Chicago IL

Service Region: Chicago, IL. Group total sales: $70,000/summer

Led team of sales representatives in the marketing of books and literature products and packages.

Leadership responsibilities included: Management of transportation to and from sales territory daily, management of team finances, and managed delegation of duties. Led training and education of team, incentive management, problem solving, and implementation of new sales ideas.

Oversaw daily door to door sales and demonstrated proven methods for marketing book packages and products.

Instrumental in customer service, with excellent communication and interpersonal skills, demonstrated by ability to work with people of diverse backgrounds. Effective listening skills used to determine needs of customers before offering a solution. Ability to establish rapport with clients and fellow sales representative.

August 2006 – April 2007 Pizza Designer

CiCi’s Pizza

Created pizza’s to customer’s specification.

Customer service, received register payments.

August 2005 – August 2006 Sales & Marketing Representative

Review & Herald Publishing

Service Regions included: Dallas, TX / Houston, TX. Individual sales average: $5,000 per summer/school year.

Daily door to door sales and demonstrated proven methods for marketing book packages and products.

Instrumental in customer service, with excellent communication and interpersonal skills, demonstrated by ability to work with people of diverse backgrounds. Listens to determine needs of customers before offering a solution. Ability to establish rapport with clients.

Enjoys challenges and solving problems.

June 2000 – August 2005 Sales & Marketing Representative

Home Health & Education Service (HHES)

Service Regions included: Columbus/Macon, GA / Savannah, GA / Atlanta, GA / Dallas, TX / Jacksonville, FL. Individual sales average: $6,200 per summer.

Daily door to door sales and demonstrated proven methods for marketing book packages and products.

Demonstrated outstanding customer service using excellent communication and interpersonal skills. Demonstrated ability to work with people from diverse backgrounds. Ability to listen to voice of customer in order to determine specific needs before offering solution. Ability to establish rapport with clients.

AWARDS & ACTIVITIES

Membership in the following:

National BETA Club (High school)

Who’s Who in America (AAA)

DECA Club (Distributive Education Clubs of America)

Varsity Basketball Captain (AAA)

Intramural Sports (SWAU)

Choraliers (Choir)

Lead Journalist/Yearbook Staff

Southwestern Adventist University Mizpah Yearbook, Dallas, TX

Covered events and happenings at the University and documented into the yearbook. Gathered information for writing summaries. Demonstrated comfortable written communication style.

COMPUTER SKILLS

Proficient in MS Word, MS PowerPoint, MS Excel, Internet research.

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