Sales Customer Service

Amber Robison

***** ***** ** **, *** ***, Austin, TX 78747 281-***-**** *******@*****.***

SUMMARY OF QUALIFICATIONS

• Experience in sales, promotions, management, marketing, training, and motivation of myself, and employees.

• Developed and grew employee teamwork.

• Motivated sales team day to day in order to meet and exceed sales goals.

• Experience in event planning, introducing new product information, and visual merchandising.

• Problem Solving: Help Unsatisfied customers with past and present issues through actively working and delegation of tasks, as well as finding creative new ways to gain prospective customers.

• Keen ability and experience in multi-tasking.

• Understand the necessity to plan and prioritize important objectives and issues.

• Implemented Key Performance Indicators (UPT/ADT/SPH/Conversion % Rate), as well as cold calling, teleprospecting, and appointment setting ratios.

• Implement CRM, and SCM software to maximize sales and margin.

• Worked Full time to finance education

• Experience in purchasing new products from vendors and introducing them in store.

• Knowledge of Microsoft Word, Office, Excel, and Powerpoint.

EDUCATION

Bachelor of Science in Criminal Justice, Graduated December, 2010

Texas State University - San Marcos, Texas

Major in Criminal Justice, Minor in Business Administration

EXPERIENCE

Account Manager July 2012-Present

Logix Communications

• Responsible for finding new prospective clients through business-to-business interaction, as well as territory management, and vertical marketing.

• Built strong rapport with current and future clients.

• Called directly on prospects to identify business communication needs, develop proposals, negotiate contracts, and follow up.

• Help DMs recognize the need for the full range of voice and data communication services, including dedicated broadband, Web marketing tools, secure file backup, dedicated and virtual cloud servers, MPLS, and VPN.

• Identify potential business opportunities in the local community and contact key decision makers, through sales calls, follow up appointments, and professional networks .

• Diligently manage and maintain 5 territories, in order to select the right companies to call on .

Promotional Lead May 2012-Present

Mosaic Campari

• Teamed with Mosaic Sales Solutions for the Campari America Liquor Program.

• Lead promotions on both on and off-premise events where I promoted various brands of liquor within the Campari Family.

• Responsible for ComData company card, and submitting Shift Summary Reports.

• Created a fun and energetic environment for our consumers during our promotional activities.

Promotional Lead August 2012-Present

Primetime Promotions

• Hosted demos and promotions for Boundless Nutrition Oatmega Bars and Protein Cookies at Central Markets, and Whole Foods in the Austin area.

• Engage with consumers and increase brand awareness.

• Distribute product samples and promotional items with the objective of creating customer loyalty.

• Create a "buzz" to gain consumer attention.

• Collect qualitative feedback from consumers.

• Educate consumers on the value of the brand.

Assistant Manager August 2011-July 2012

Atrium Gift Shop at St. David’s

• Responsible for all facets of store operation, requesting and buying of merchandise, meeting with venders for re-orders, and for new products, utilized Arbapro computer software to input new products and update inventory.

• Hired to assist in implementing a new customer service policy to ensure sales plans were reached and to surpass the sales of years previous. Also assisted in creating the Volunteer/Employee handbook, main focus being customer service.

• Drove sales, promoted team building, and customer focus. Responsible for implementing personal shopping skills within the store.

• Strongly developed and utilized understanding of promotions, sales, and product on hand with the target customers on a regularly basis. Upsold products with each customer to help generate more sales revenue.

• Managed five paid employees, and over fifteen volunteers.

• In charge of training new volunteers on processes and tools.

• Oversaw visual merchandising, and helped drive sales with floor changes, and weekly events.

Full Time Key Holder May 2009-August 2011

Bare Escentuals, San Marcos, Texas

• Responsible for all facets of store operation, requesting and buying of merchandise, driving sales, team building and customer focus.

• Started as a beauty ambassador, assisted in opening store to new location twice, promoted to key holder after first 6 months of employment.

• In charge of training new employees, developing and recapping events, executing inventory and cycle counts, and creating schedules.

• Managed reports, attendance, email, customer capture goals, and maintenance of clientele books and records in order to expand client base, as well as increased customer capture percentages, and average dollar sales per transactions.

• Oversaw visual merchandising, sales pricing, phone orders, and educating the integration of new register functions to employees.

• Administered coaching, and reviews of employees.

• Placed orders to restock supplies, handled receiving of shipments, and also the return of faulty products to warehouse. Made sure sales floor was fully stocked and backroom was organized in order to maximize profits.

• Familiarized customers with our products and guided them around the store where I fit each product to the need and want of the customer, while also speaking the benefits of the products, in order to increase the average sales dollar, and the unit per transaction of each sale.

• Performed opening, and closing duties on a regular basis, as well as filed new reports and documents, and assisted in purging out of date reports and documents.

• Maintained sales goals.

Sales Associate January 2008–May 2009

Jimmyz Brand, San Marcos, Texas

• Assisted in closing down the store after the company went bankrupt.

• Maintained and restocked inventory.

• Assisted in floor sets, and provided customer service in a fast paced atmosphere.

Sales Associate May 2006-January 2007

Hollister Co., Houston, Texas

• Assisted in floor sets, provided excellent customer service, greeted customers, folded clothes and kept store/stockroom fully stocked.

• Worked as a cashier, and promoted new products.

Receptionist/Concessions January 2003-Austust 2006

Baseball U.S.A, Houston, Texas

• Worked registers and received orders from customers in the concession stand, as well as restocked, cleaned, and cooked in the kitchen area of the concession stand.

• Counted money for opening and closing procedures.

• Assisted in T-Shirts sales, and Pro-Shop sales.

• Answered phone in the front office, made appointments for the instructors, and assisted in the batting cages.

References Available upon request.

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