Mark Spain

Profile

Profile

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Hardworking, skilled professional, with creative approaches to solving complex situations and an exceptional blend of business savvy and technical skills in many areas of information technology.

Skills ________________________________________

Software/Tools:

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Adobe Acrobat, WinZip, Cisco Network Designer, Norton Firewall and Ghost, Norton Antivirus Utilities, Engenio Storage Manager, Server Management Web Services, Windows Administrative tools (Windows Registry Editor, MS Config, Services

Hardware:

Installation of fiber optic cables, CAT5e/CAT6 cabling, BYNET Cabling and terminations, installed Dell 6248 switches, Configured Dell 2950 Severs, Dell R710 Servers, Configured Intel Servers, Installation and configuration of APC UPS’s, Installing memory, hard drives, PC/Server peripheral installation and configuration, operating system installation and configuration, software installation and configuration, and advance pc connection and setup

Networking:

Linux commands and editors GunZip, RPM, VNC Sever, Telnet, FTP, TCP/IP, Ping, Trace Route, ISO/OSI, Ethernet, ACL’s, RIP, IGRP, OSPF, TIA/EIA 568-A, CLI, Net Stat, Spanning Tree Protocol, Subnetting, and configuring vlan information on 6509-E series Cisco switches, Quantum DAT Tape Backups, LAN, WAN

Platforms:

MPRAS (Unix), SUSE (Linux), Windows XP Professional, Windows 2003 Server, Windows Vista

Languages & Proficiencies

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C++, Cobol Programming 1, V.B., SQL, Database, Relational Database, Dream Weaver, HTML, FrontPage, Microsoft Word, Excel, PowerPoint. Proficient in Internetworking Concepts, Basic Cisco Routers, Advanced Cisco Routing Configurations, and System Analysis and Design.

Experience________________________________________

Staging, Level II Network & Test Technician

Flextronics Enterprise, West Columbia, South Carolina June 2007 to December 2010

Configure and perform advanced diagnostics on infrastructure components, and maintained back up of all Administrative Workstations and Nodes.

Maintain Sever and Desktop images on Teradata Portal Sever. Deploy application packages, patches, and operating system updates for Windows, Unix, and Linux OS’s.

Conduct failure analysis on software and hardware, and tracked failures with Shop Floor Data Manager for displaying resolution and incident escalations progress.

Trained current and new technicians on upcoming software and hardware deployments, and schedule conversions.

Coordinate with all responsible users and sites to resolve network or system incidents and global Information Technology Infrastructure issues.

Coordinate with customer’s onsite technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.

Veterans Affairs Assistant

Employment Securities Commission, Sumter, South Carolina July 2005 to May 2007

Helped all Veterans get registered and updated in the Employment Securities Commission Database, then file all paperwork accordingly.

Assisted Veterans with looking for employment in the state database and on line.

Assisted claimants in filing unemployment applications and maintained high volume phone lines.

Mark Spain, pg. 2

Experience (continued)

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Machine Operator and CNC Operator

Cooper Hand Tools Sumter, South Carolina May 1995 to June 2005

Set-up large and small broaches and operated several CNC machines

Took precise measurements with micrometers and other varying gauges down to thousands of an inch

Mess Management Specialist

United States Navy Norfolk, Virginia May 1987 to January 1995

Successfully completed Mess Specialist A School

Bake Shop Supervisor, and Assistant Galley Captain; ensured all pastries and galley meals were well prepared and served on time

Store Room Keeper, maintained immaculate records and storeroom

Front Desk Supervisor, maintained high volume phone lines, Assistant Barracks Manager

Education________________________________________

Bachelors Degree in Information Technology, University of Phoenix, Columbia, SC Anticipated December 2012

Associate Degree in Computer Technology, Central Carolina Technical College, Sumter, SC May 2007

Cisco Interworkings Certificate, May 2007

Computer Specialist Certificate, August 2006

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