Customer Service Sales
Resume:
Ardalan Khalaj
**** ***** ** **** # ** El Cajon CA 92020 P: 619-***-**** E:**************@*****.***
SUMMARY
An intuitive leader with a proven track record seeking opportunity with a growing company. Experienced in a wide range of positions in multiple, fast paced organizations. Ability to adapt quickly to industry demands while keeping client relations a top priority.
EXPERIENCE
AT&T San Diego, CA 2008-2010
Retail Sales Consultant
o Provided wireless communication and entertainment solutions to approximately 200 clients per month.
o Managed a large database of customers and communicated with each one throughout the year to ensure complete satisfaction of our products and services.
o Developed relationships with small to mid size businesses and guided them in new product and service sales and support.
o Took complete ownership of all customer requests to continually improve company’s reputation.
o Created service rate plans and recommend devices based on clients’ needs and lifestyles.
o Met and exceeded all sales targets while maintaining high customer satisfaction scores.
Mobile Systems Wireless San Diego, CA 2005-2008
Retail Store Manager (2006-2008)
o Directed a team of six to eight sales and customer service representatives in wireless communication retail stores.
o Trained all team members on sales techniques and customer service practices.
o Maintained a refreshing retail appearance with effective store plans and merchandising.
o Responsible for all shipping and receiving of inventory including purchase orders.
o Had the lowest inventory shrinkage of the entire company during the 2007 and 2008 calendar years.
o Finalized employee timesheets bi-weekly and sent them to payroll for processing.
o Awarded the Top Gun Award (top sales award) three consecutive quarters.
Assistant Retail Store Manager (2005-2006)
o Transformed the least profitable store within the San Diego market into the second highest in net revenue and first in customer referrals within six months.
o Led in monthly sales and customer experience surveys every month to set a positive example for team members.
o Mediated internal and external employee conflicts.
o Conducted disciplinary action on staff members in violation of company’s code of business conduct.
Customer Service Specialist (2005)
o Awarded companies highest and most sought after customer service award at national sales summit.
o Took complete ownership of all customer escalations and provided solutions that guaranteed customer satisfaction with the overall experience.o Promoted friends and family referrals through small but effective incentive programs.
o Ensured customers effectively chose products that fit their lifestyle and technological needs.
o Consistently ranked among the top five percent in customer experience surveys.
IMC San Diego, CA 2004-2005
Warehouse Supervisor
o Monitored shipping and receiving of automobile and heavy machinery parts for a regional distributer.
o Completed monthly purchase orders of domestic and foreign parts and ensured on time delivery.
o Managed a follow up schedule for all clients to ensure top level of satisfaction.
o Initiated warranty exchanges and reviewed company credits from suppliers.
o Facilitated repair and replacement schedules for over two dozen auto dealers and mechanics.
EDUCATION
Grossmont College – San Diego, CA 2001-2003
ESL, GED and art of communication diploma.
STRENGTHS & SKILLS
• Bilingual in English and Farsi, with fair knowledge of German and dutch.
• Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.
• Completed management development and mentorship program at Mobile Systems Wireless.
References available upon request
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