Customer Service Medical Assistant

JACQUELINE L. WASHINGTON

**** *. ****** ***. ***. 115 Madison Hts. MI. 48071

Cellular 313-***-****

***************@*****.***

Medical Assistant

SUMMARY

Solid knowledge of comprehensive nursing care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the quality of patient care.

EXPERIENCE

Associate - 2006 to Present

Marshalls, Dearborn, MI

Ability to assess organizational needs and implement administrative procedures.

* Helped prioritize work schedules and delegated assignments

* Assisted in establishing a successful structure for a growing company

* Communicated with customers daily

* Complete knowledge of federal credit card regulations

* Successfully assisted customers in merchandise selection

associate - 2006 to Present

JCPenneys, Dearborn MI.

Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.

* Assessed client needs and recommended appropriate products or modifications

* Answered inbound sales calls and assisted customers with catalog purchases

* Assisted customers with inquiries and provided all pertinent information

* Build rapport and trust quickly with clients and colleagues

Private Duty Aide - 1999 to 2006

Constant Companion, Detroit, MI.

Treated cases from acute injuries to the common cold. Assessed and managed common patient illnesses.

* Discussed cases with physician and other health professionals to prepare comprehensive patient care plan

* Counseled patients and their families on health and prevention issues

* Assessed client needs and recommended appropriate products or modifications

Clerical/Customer Service - 2000 to 2001

Medical Assistant Research Specialist, Detroit, MI.

Assisted customers with inquiries and provided all pertinent information.

* Assisted members with questions regarding their insurance

* Communicated with customers daily

* Provided care and counseling patients, monitoring health conditions

* Met stringent processes and timeliness in overseeing medical records management, admissions, discharges, transfers and theatre bookings

EDUCATION

H.S. Diploma, requierd - 1997

Hazel Park High School, Detroit, MI.

GPA: 3.50

Operation ABLE of Michigan, Detroit, MI.

Training in MS Office

Certificate, Nurse aide training - 1999

Ross Medical, Detroit, MI.

SKILLS

* Back and Front Office Operations

* Customer Relations

* Patient & Family Communications

* Records Control/Progress Reports

* Problem Solving

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