Customer Service Sales

Michelle Karlinsky 440-***-****

*** **** ******* *****, ***********, Ohio 44077 fxa2jh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

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Dedicated self-starter offering a solid educational background in business administration.

Excellent written, interpersonal and verbal communication, organization and Project management skills, and detailed oriented. Strong ability to handle and prioritize multiple tasks, needing little or no supervision. Works well both independently or with others and easily adapts to change.

Advance knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Net suite, and the internet. Great PC navigation skills. Able to learn new database systems quickly.

Posses a strong desire to serve the customer with excellent customer service, excellent ability to gather and analyze statistical data and generate reports.

PROFESSIONAL EXPERIENCE

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TT Electronics, Painesville Ohio Temporary through Everstaff

April 2011 – Present

- Expedite suppliers via phone, e-mail or fax

- Investigate and resolve reported shortages when growthpower information conflicts with the stock records

- Interface with production floor and provide timely and accurate material status upon request.

Bergensons Property Services, Mentor Ohio Temporary through Hartman Personnel

October 2010 – December 2010

- Prepared Sales Orders

- Confirmed the accuracy of data and combined data from various systems to compile spreadsheets

Walmart, Mentor Ohio

September 2009 – October 2010

- Sales associate; customer service, stock replenishment, cashier

- Setting up fixtures and product placement

Commercial Manufacturing Services, Mentor Ohio

November 2000 – November 2008

- Responsible for integrating and maintaining MRP and BOMs for all contract clients

- Developed, formatted and maintained database on possible contractors

- Obtained Return authorizations, assisted with quoting on bids, assisted with Shipping and Receiving Departments, expediting of orders.

- Developed and instituted labor and cost analysis with significant savings

- Maintained Bank Reconciliation, Month End Account Reconciliation and Analysis

- Processed Payroll

- Document control

Education

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BS Cleveland State University Operations/Supply Chain Management

AA Suffolk Community College Paralegal

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