Customer Service Sales

Michael R. Seaquist

***B Allen Ct. - Wheeling, IL 60090 - Cell: 847-***-**** - ***************@*****.***

QUALIFICATIONS

** ***** ** ******** ******* & sales experience

6+ years supervising customer call centers

Solid trainer and coach of existing personnel

Solid trainer and developer of new hires

Specialist in customer call elevation and retention

Can maintain discretion and confidentiality

WORK EXPERIENCE

ABC Humane Wildlife Control & Prevention, Inc. – Arlington Heights, IL

February 2005 to present

Office Manager

Oversee productivity of office staff

Quality control

Customer complaint resolution

Process commissions of sales

Contributions

Developed a new cost saving commission tracking system

Introduced a new service program and increased repeat business and sales

Developed custom training materials for staff

Something To Celebrate Professional DJ & MC Service – Wheeling, IL - 2007 to present

Owner & DJ

Specializing in wedding music and entertainment

Reception & event coordination

Sound and Lighting set-up/operation

Music programming mixing

Family Credit Counseling Services-Rockford, IL

2004 – 2007

Call Center Supervisor

Consumer debt and credit counseling

Account management

EDUCATION AND ADDITIONAL SKILLS

Elk Grove Village High School

Entrepreneur

Continued education through various seminars

References available upon request.

Organizing company/office meetings

HR tasks i.e. interviewing applicants

Oversee training and development of new hires

Office supply inventory and ordering

Conduct evaluations

Graphic design of internet media and printed literature

Developed website www.yourdayyourmusic.com

Advertising and social media

Accounting

Call center phone call monitoring

Customer complaint elevation

Public speaking and teaching experience

Graphic design and social media marketing

11 years of professional wedding DJ & MC experience

Strong administrative skills

Proficient in MS Office; Word, Excel and Power Point

Proficient in Quick Books and customer data bases

Strong ability to multi-task under pressure

Type 45-55 words per minute

Proficient with Email Service Providers such

as Constant Contact

Contact this candidate