SHEILA DOWNS

**** ********** ** **********, **. *0370

fx1yye@r.postjobfree.com 502-***-****

Dynamic Program Account Management

History of seamlessly orchestrated complex development projects with budgets up to $10 million. Proficient in building and managing vendor and customer relationships for service and products, production and cost planning. A reputation for exceeding corporate objectives while controlling cost and improving efficiencies.

AREAS OF EXPERTISE

Project/Program Management , Customer Relationship, LEAN Manufacturing , Strategic Planning, Budget Planning, Kaizen, Six Sigma (green belt), Process Analysis, Quality Assurance , Production Deployment, Manufacturing Manager, Production Planning

PROFESSIONAL EXPERIENCE

The Huck Group Inc. Harrison, Oh 2010

Program Account Manager Outsourcing: Provided excellent customer care, analyzed processes, developed project plans, coordinated resources, supervised project teams and control budgets. Ability to read and understand drawings. Specify and ordering customer material for each project. Manage multiple projects simultaneous to meet customer requirements, timing and cost. (Wood and metal store fixtures).

TSS Technologies West Chester, Oh 2008-2009

Program Account Manager: Provided high level support to General Electric in developing and implementing products and manufacturing initiatives. Oversight of all sales and business development functions for manufacturing execution systems including new strategic rollouts, key service account management, customer relationship development, and project management. Quoted parts and analyzed BOM. Supervised and motivated engineering, production, purchasing, ECI, document control and quality departments to provide cross-functional team training, coaching and mentoring. Monitored, balance and managed departmental budgets. (Medical equipment)

ZF Boge Elastmetall Hebron, Ky 2005-2008

Project Manager: Directed the execution of products and manufacturing development projects, from conception through production. Provided customer care, analyzed processes, developed project plans, coordinated resources, supervised project teams and controlled budgets. Gate Reviews with plant and customer. Quoting and analyzing BOM. Led cross functional project implementation teams. Developed project documentation and trained users on solution implementation. (Injection molding automotive bushing) Ford, GM, Chrysler, Nissan and Toyota

Johnson Controls Georgetown, Ky 2001-2005

Program Manager: Directed the successful start-up and exceeded customer expectations on multiple programs/projects. Integrated new methods of manufacturing complete seats for Toyota. Supervised cross-functional teams to achieve key performance indicators in production, quality and budget. Direct interaction with customer. Improved manufacturing efficiency by 15% through Kaizen. (Complete seats) Toyota

Elamex USA/Precision Tool Company Louisville, Ky 1999-2001

Program Manager: Directed the execution of products and manufacturing development projects, from conception through production. Customer relationship development, analyzed processes, developed project plans, coordinated resources, supervised project teams and controlled the operating budget. Key account manager with the customer. (Tool and die) Toyota

Technotrim Maysville, Ky 1989-1999

Production/Program/Business Unit Manager: Directed 15 successful new projects, achieved $220,000 cost reduction in interchangeable dies and instituted a 100% on time delivery standard. Managed and supervised safety, quality, delivery, efficiency and manufacturing. Production Manager responsible for overall production growth from 250 to 680 employees. Supervised and motivated 15 supervisors, provided team training, coaching and mentoring. (Automotive seat) Honda, Toyota, GM, Nissan and Chrysler

KEY PROJECT SUCCESSES:

•Successfully developed and negotiated an agreement with GE to institute a payment plan that resulted in payments being issued within 45 days of invoice versus the standard 60-90 days. Net value $150,000.

•Lead numerous Kaizen sessions with cross-functional teams and successfully improved manufacturing productivity by 35% in injection molding unit.

•Implemented a customer relationship process that involved the customer and production team, which resulted in satisfying design and manufacturing conflicts.

•Established 35 standard operating procedures and implemented project standards to meet audit requirements in support of TS and QS standards.

•Managed a Green Belt project that successfully completed and generated a 68% reduction in scrap by redesigning the component.

•Managed overall production growth from 250 to 680 employees.

EDUCATION & TRAINING

Diploma-American School 1990, Carnegie Management, PIP Program Management certified, TS16949 certified auditor, Six Sigma Green belt certified, professional leadership certification, safety training, problem solving, lean manufacturing, standardized work and value engineering.

TECHNICAL SKILLS

MS office (Word, Excel, Access, Power Point), Microsoft Project, Visio, SAP, Share point and Visibility