Customer Service Medical
Resume:
NATASHA G. LINDSAY
Decatur, Georgia 30032
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OBJECTIVE: To obtain a medical secretary position with a professional organization that will accelerate and help project my current skills.
HIGHLIGHTS OF QUALIFICATIONS:
• Twelve years general office secretary experience with researching skills.
• Nine years supervisor and management skills.
• Twelve years customer service.
• ICD-9 and CPT coding.
• Experience with an EMR system
• Accounts payable/accounts receivable.
• Microsoft Word, Excel, PowerPoint, Access, Outlook and Adobe Acrobat.
• Medical terminology and transcription.
• Excellent communication skills and an excellent problem solver.
• Supervise, interview, and make hiring decisions.
• PeopleSoft/payroll experience.
• Workforce experience, training employees, interviewing and job placement.
• Proficient working with IDX.
• Administrative Assistant:
o Answer high volume 100-200 calls using 15-20 line telephone system.
o Manage physician calendar, schedule appointments and meetings.
o Plan and organized an office daily and monthly agenda.
o Prepare materials and conference rooms for meetings.
o Insurance verification for hospital stay and procedures.
o Schedule travel arrangements.
Customer service:
o Assisted customer with purchasing decisions.
o Handled and resolved customer problems in person and by phone.
o Call center experience inbound/outbound high volume environment.
o Able to function in a high volume environment.
WORK EXPERENCE:
Slentz Surgical, LLC, Starke, FL 08/2011 12/2011
Business Manager/Medical Secretary to General Surgeon
• Developing a successful workflow/process to improve the functions of the office.
• Decrease the revenue that is taking out of the office by saving on supplies and searching for better pricing of office equipment.
• Reconstructed the office to perform more efficient by changing certain tasks.
• Coded ,billed and appealed procedures, surgeries and office visits
Munroe Regional Medical Center, Ocala, FL 08/2010 07/2011
Medical Secretary Pathology
• Transcribe pathology reports, package and ship specimens to other labs. Input data results in the computer, and training for phlebotomy. Also purchasing supplies for the company.
Seeking Employment 11/2009 08/2010
University of Florida/Department of Neurosurgery, Gainesville, FL 12/2008 11/2009
Senior Secretary
• Managing a busy physician office, schedule surgeries, answer phones, schedule meetings, travel arrangements, assist with grant prepare, class preparations, schedule labs, and other test for patients and retrieve and read pathology reports, verify insurance’s and manage office.
• Coded ,billed and appealed procedures, surgeries and office visits
Shands/Department of Orthopedics and BC/BS, Gainesville, FL 11/2006 12/2008
Financial Representative/Revenue Cycle Specialist
• Accounts receivable and payable in a call center environment, inbound and outbound calls. Verify and validate insurance’s using IDX and HIS systems process patient accounts collecting funds from insurance companies and patients.
Relocated to Florida 06/2006
University of Rochester - Rochester, NY 03/1999 06/2006
Medical Secretary III, Various departments
• Personal assistant to General/Trauma Surgeon, made travel arrangements, assisted in clinic with all administrative duties, type letters/dictation’s, prepare charts, schedule surgeries, order surgical tissue for operating room. Very knowledgeable about the concepts of a surgical office.
• Coded ,billed and appealed procedures, surgeries and office visits
EDUCATION:
City College - Gainesville, Florida 10/2010 04/2011
Medical Assistant Program AAS
American Heart Association 03/2010
First Aid and CPR/BLS - Expires: 02/2012
Kaplan University Online 05/2005
Major: Bachelor Administration of Business Continuing
Edison Tech High School, Rochester, NY 1993
High School Diploma
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