Customer Service Representative
Resume:
MICHELLE NESBIT
El Paso, TX 79934
***************@*****.***
OBJECTIVE
To acquire a position in an organization that will utilize the skills, education, and knowledge from an individual who is prepared to learn and provide excellent work ethics.
DEMONSTRATED SKILLS
• 18 years Customer Service
• Mission Oriented
• Team Builder
• Energetic Self Starter
• Counselor
• Computers
• Technical Advisor
• Multi-Phone Lines
Over 18 years of experience providing quality customer service and administrative support. Proficient in Microsoft Office (PowerPoint, Word, Outlook and Excel). Experienced in operating various office equipment such as: Multi-line phones, fax, copier and scanner. Ability to plan, develop and coordinate multiple projects. Qualified Typist 45 WPM
WORK EXPERIENCE
Administrative Specialist November 2009 - Present
Serco, Inc., Army Career Alumni Program Center (ACAP), Ft. Bliss, TX
Provide client support and service to military service members transitioning back into the civilian workforce. Pre-register clients into the ACAPXXI automated system and provide them with initial and follow-up appointments. Assist clients in printing DD2648 pre-separation forms and other transition documents. Assist Counselors with automation software and scheduling using problem solving skills, to answer minor technical questions. Submit trouble tickets to the ACAP Support Center as needed. Track and log client attendance of transition briefings on a weekly basis, which required coordinating with the Transition Assistance Program Director and other outside agencies. Performed daily office opening procedures and ensure computer workstations are logged into and ready for clients use. Coordinated with Transition Service Manager, in preparing monthly calendar for all briefings and events. Answer phones, provide information on dates and times of briefings and schedule appointments accordingly. Responsible for submitting copier meter reading to the Supply Manager, updating official documents, preparing transition packets and processing incoming mail.
Customer Service Representative April 2009 – November 2009
AAFES, Ft, Bliss, TX
Accountable for opening store and maintaining accurate count of cash and stock supplies. Greeted customers and assisted them in locating products. Assisted and directed customers in locating specific products and departments. Provided attentive and friendly customer service. Answered and transferred phone calls to the appropriate departments. Assisted customers with account payment transactions and cashing of checks.
Customer Service Representative December 2008 – February 2009
Hobby Lobby, Midland, TX
Provided customer support for the Floral Department. Unloaded, stocked, and conducted inventory of merchandise for the department center. Handled customer payment transactions. Coordinated and organized display of floral arrangements for customers and department center. Opened department on a daily basis and ensured its readiness for customers.
Customer Service Coordinator August 2006 – June 2008
Jenny Craig, San Diego, CA
Managed and supervised four personnel in production efforts and coordination of day- to- day operations of the center. Trained new personnel in center operations, computer knowledge and safety guidelines. Answered multi-line phones and assisted customers in scheduling appointments. Collected and performed data entry. Organized and filed documents to maintain proper storage of office records. Stocked and conducted inventory of merchandise. Entrusted with the accounting and collection of payments for center. Provided outstanding customer service, resulting in a significant increase of over 25% in the sale of products. Based on outstanding job performance, selected to supervise the Jenny Craig Center in the absence of the immediate supervisor and/or the Market Director.
Medical Records Clerk June 2005 – January 2006
Balboa Naval Medical Center, San Diego, CA
Provided excellent customer service assisting with Medical ID Cards, customers’ concerns and records request. Collected and performed data entry, filed and retrieved medical records for patients and doctors in accordance to HIPAA standards and regulations. Opened the Medical Records Department on a daily basis, ensuring the readiness of its operation. Conducted inventory audits. Stocked and reordered supplies accordingly.
Receptionist October 1998 – February 1999
Fresh Express, Salinas, CA
Scheduled appointments and meetings for the Director of sales. Provided friendly and proficient customer service. Performed data entry. Filed and retrieved records. Stocked and conducted inventory of merchandise. Reordered supplies as needed. Opened office on a daily basis and ensured day to day operations were ready.
EDUCATION
Bachelors of Science, Psychology Pending
Walden University
Online
Heald Business College
A.A.S., Business Management, , Salinas, CA 1998, Honors: 4.0 GPA
TRAINING & CERTIFICATES
• Annual DoD Information Assurance Awareness Training
• HIPAA Training
• Ethics Training
• Responsible Business Communications, Compliance and Ethics Training
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