Customer Service Sales
Resume:
Rosa E. Pacheco
Kissimmee, FL 34744
Email: **********@*****.***
OBJECTIVE
To find a position where I can put in practice all the knowledge acquired through the life experiences and the education that I have obtained and continue obtaining.
POFESIONAL HISTORY
Nov 2010 Beauty Advisor/Customer Service
To Walgreens
Dec 2011 Kissimmee, FL
Assist customers in finding what they are looking for. Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Receive payments by cash, check, debit card, or credit card; operating cash registers; and bagging or packaging purchases, and stock shelves or racks. Utilize cash register equipped with electronic scanning equipment to record prices, compile printed list, and display cost of purchases, tax, and rebates.
June 2008 Unemployed
To Belton TX & Kissimmee, FL
Nov 2010 Took care on grandchildren for a year and continue undergraduate studies after that.
July 2005 Beauty Advisor & Retail Salesperson
To Walgreens
June 2008 Kissimmee, FL & Belton, TX
Assist customers in finding what they are looking for. Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Receive payments by cash, check, debit card, or credit card; operating cash registers; and bagging or packaging purchases, and stock shelves or racks. Utilize cash register equipped with electronic scanning equipment to record prices, compile printed list, and display cost of purchases, tax, and rebates.
Jan 2004 Tax Preparer
To Liberty Tax Services
April 2004 Norfolk, VA 23518
Prepare taxes for the customers and help customers with no social security numbers acquire an I-Tin number in order for them to file their taxes.
Aug 2003 Assistant Secretary
To Norfolk Bearings & Supply Company Inc.
April 2005 Norfolk, VA
Operate office equipment such as fax machines, copiers, and phone system, and use computer for spreadsheet, word processing, database management, and other applications. Answer telephones, and give information to callers, take messages, or transfer calls to appropriate persons according to their needs. Set up and maintain paper and electronic filing system for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, rout and distribute incoming mail and other material, and prepare answers to routine letters. Complete forms in accordance with company procedure. Make copies of correspondence and other printed material. Review work done by others to check for correct spelling and grammar ensuring that company format policies are followed, and recommend revisions.
Sept 2002 Loss Prevention Associate
To K Mart
April 2003 Monitor industrial or commercial properties to enforce conformance to establishment rules, and to protect people or property. Perform undercover operations such as evaluating the performance and honesty of employees posing as customers or employees. Observe and document activities of individuals in order to detect unlawful acts or to obtain evidence for cases, using binoculars and still or video camera.
Oct 2001 Cashier, Assistant Manager
To CHKD Thrift Stores
Sept 2002 Norfolk, VA
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory services and quality goods. Assign employees to specific duties. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services to customers. Inventory, stock and reorder when inventory drops to a specified level. Keep records of purchased for resale or received for storage to assess the condition of each product of item.
Jan 1999 Unemployed
To
Oct 2001 Taking care of a newborn grandson.
May 1995 Police Officer
To Puerto Rico State Police
Jan 1999 San Juan, Puerto Rico
Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. Identify, pursue, and arrest suspects and perpetrators of criminal acts, record facts to prepare reports that document incidents and activities. Review facts of incidents to determine if criminal acts or statute violations were involved. Render aid to accident victims and other persons requiring first aid for physical injuries. Testify in court to present evidence or act as witness in traffic and criminal cases. Evaluate complaint and emergency-request information to determine response requirements. Patrol specific areas on foot, horseback or motorized conveyance, responding promptly to calls for assistance. Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area. Investigate traffic accidents and other accidents.
EDUCATIONAL HISTORY
Sept 2008 Grand Canyon University
To Phoenix, Arizona
June 2011 Psychology
• Bachelor’s Degree on Psychology Science
Sept 2002 Tidewater Tech
To Virginia Beach, Virginia
Jul 2004 Business Administration Associate
• With a Certification in Computer Management
May 1995 John Jay College (Police Academy)
To Gurabo, Puerto Rico
July 1997 Associate in Police Science
Sept 1992 Pal’s Beauty School
To Chicago, IL
Aug 1994 Cosmetology and Cosmetology Teacher
Aug 1979 Adolfo Grana Rivera High School
To Peñuelas, Puerto Rico
May 1981 General Course
SOFTWARE/SYSTEM SKILLS
Some of the programs that I have learned are:
• Word Processing
• Beginning Excel
• Beginning Access
• Beginning Power Point
LANGUAGE SKILLS
Bilingual
• English
• Spanish
PROFESSIONAL REFERENCES
• Upon Request
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