Customer Service Manager

IRENE BISSONETTE

** ******** ***

WALDEN, NY ****6

845-***-****

SUMMARY OF QUALIFICATIONS

*20 YEARS + OFFICE EXPERIENCE CLERICAL, SWITCHBOARD OPERATOR,CUSTOMER SERVICE, COLLECTIONS OF BAD DEBT,

A/R A/P, ASSISTANT DISPATCHER, MULTIL TASKING CAPABLE.

2011-2012 PRESENT Tobacco House

Manager of store for selling of Raw Tobacco as well as RYO machines in control of inventory, stocking of shelves, ordering new products, tobacco , cigars, cigarette cases, lighters, customer service friendly outgoing relations with the consumer, maintaining the equipment.

2010-2011 Webster Trucking

Clerk, Assistant Dispatcher, Manifesting of all driver arrivals and departures, data entry of arrival and departure times on to spreadsheets, heavy phone contact with the drivers as well as the customers, courtesy calls for late deliveries, load closer for dispatch.

2002-2009 21st Century R.P.

Switchboard Operator Promoted to Customer Service heavy phone contact with customers, Problem Solving, Trouble Shooting, Typing of Contracts as well as Proposals, Invoices, Purchase orders. Promoted to Collections Department researching of contracts. Extreme Tracking of clients, Billing and Posting of Payments going to outside Finance Companies, Manifesting of Blanks, Order taking of all new merchandise as well as processing and scheduling for delivery dates. A/R A/P handled all incoming receivables and payables to vendors.

1997-2011 Truck Rite (Overnite Trucking aka UPS Freight

Billing Clerk Included very specific and detailed Invoicing and Billing Coding for Hazmat Materials, Manifesting and Dispatching of drivers from one destination to another scheduling appointments for delivery and pick up dates and times accordingly.

1993-1995 Manhattan Management St Luke’s Roosevelt Hospital

Switchboard Operator, Appointment Setter for Multiple Doctor’s Multi Line Console typing of correspondence letters. Invoicing, Billing.

Have prior jobs not listed from right out of H.S. if needed will provide

SKILLS: CRT, PC, DATA INPUT TO SPREADSHEETS, E-MAIL EXCEL, OUTLOOK EXPRESSS, WORD PROCESSING, NOTEPAD, INTERNET, FAXING,PHOTO COPIER, CACULATOR,WINDOWS XP, WINDOWS LIVE 7