Customer Service Data Entry

Pamela R. Thomas

P.O. Box ***

Cypress, Texas ***10

Cellular Phone: 832-***-****

Email: ***********@*******.***

________________________________________________________________________

Objective:

Administrative Manager in a growing stable business environment

Education:

May 1983, Hempstead Sr. High School, Hempstead Texas

Prairie View A&M University, College of Engineering Technology, J.T.P.A. (Job Training Partnership Act), Clerical Cluster Training Program. March-August 1986

Houston Community College, Houston, Texas, August 1998- December 2001, Business Technology, 2.850 GPA, Honor’s List (Spring 2000), Present Classification: Sophomore, Presently enrolled, Expected Graduation: May 2010

Business Technology/Microsoft Office Technology Certificate, August 10, 2001, Houston Community College, Houston, Texas

Business Technology/General Office Certificate, August 10, 2001, Houston Community College, Houston, Texas

Experience:

June 12, 2002-January 14, 2004 Kohls Department Store Steeplechase 12330 FM 1960 Rd. West, Houston Texas 77065, 832-***-**** Sales Associate Duties: Part-time Cashier, Intimates, Womens/Misses Department

January 16, 2010 – present, Texas Department of Public Safety, Examiner, Houston Texas Duties: Process all transactions in relations to drivers license such as renewals/duplicates, road tests, vision tests, data entry, bookkeeping, bank-drops, cashier duties, greeter, examining and clerical duties in determining legal needs, requirements and qualifications for driver license and identification card issuance, etc

November 21, 1994 – January 15, 2010, Prairie View A&M University, Secretary/Office Manager, Student Activities, Duties: Supervise thirty + students to include monitoring of attendance, prepare payroll, type purchase requisitions, handle all incoming calls, inventory of supplies, maintain schedule of appointments, use of various office buildings for students, staff and faculty (activity permits), respond to inquiries regarding routine procurement procedures, update university’s main calendar (daily data entry), etc. Assist with all events such as Spring Fest, Homecoming, Pageants, etc.

March 22, 1995 – February 1, 1996, Wal-Mart, (Willowbrook) Houston, Texas, Cashier, Duties: Worked cash register, exchanged large sums of monies for items purchased, stocked incoming merchandise, etc.

June 9, 1994 – September 1994 Foleys, Houston, Texas, Employee #05133, Phone 713-***-****, Customer Service Representative, Duties: Call Center, log/receive phone inquiries relating to service, pick-up, exchanges, re-selections, price adjustments, credit actions, reserve orders, deliveries, cancellations, charge accounts, store locations, complaints, billing, etc

September 1990 – September 1993 Prairie View A&M University, Purchasing Department, Prairie View, Texas, Data Entry Clerk II, Duties: Encumber university’s departmental budget, assign purchase order numbers, maintain tracking system of all orders, responsible for distributing all orders to the appropriate buyers, etc.

September 1988 – August 1990, Prairie View A&M University, Purchasing Department, Prairie View, Texas, Secretary, Duties: Typed memos, handled repair calls from various departments for office equipment, ordered supplies for staff and students, maintain travel schedule for Director, supervised and participated in management of department central files, maintain schedule of appointments, bid openings, and use of conference rooms, screened incoming and outgoing mail, etc.

June 1987 – August 1988 Prairie View A&M University, Purchasing Department, Prairie View, Texas, Clerk-Typist (full-time), Duties: Typed all correspondence such as purchase orders, filing contracts, reports, etc.

March 1986 – July 1986 Prairie View A&M University, Purchasing Department, Prairie View, Texas, Clerk-Typist (part-time), Duties: Typed all correspondence such as purchase orders, filing, contracts, reports, etc.

Cheerleader/Mascot & Panther Doll Sponsor to Prairie View A&M University under the Office of Student Activities & Leadership, Duties: Arrange/organize tryouts yearly, select judges, organize squad, travel, attend daily practice, maintain budget, billing, organize and arrange fundraisers, select and order uniforms, camps, provide activities, community service, enforce all rules and regulations the constitution and university, etc. August 1996 to August 31, 2001

Advisor to Prairie View A&M University Cheerleaders & Mascots, Office of Student Activities & Leadership, Duties: Attend all meetings, approve events, make sure all university rules and regulations, constitution are being followed, etc. September 1, 1999 to August 31, 2001

Chair Person of Homecoming Parade under the Office of Student Activities and Leadership, Prairie View A&M University, Duties: Plan, supervise and coordinate parade, solicit and guide persons to assist in the area of responsibilities (Parade Invitation, Judging Chairman, etc). Attend all homecoming meetings; maintain communication with the university, etc. November 1994 to present

Assist the Director and Assistant Director with Panther Advisor Leader Program Leadership Institute, Duties: Co-Editor in the Leadership Planner for incoming freshman. Participate in activities planned for student leaders, workshop, games, chaperone, etc. September 1998 to present

Chair Person for Homecoming Gospel Explosion under the Office of Student Activities and Leadership, Duties: Arrange, plan and organize professional or local performances for the student body and community. Provide transportation, hotel accommodations, flight, travel, media, etc. September 1996 to present

Skills & Abilities

Type 60 wpm, WordPerfect 6.0/6.1, Microsoft Word/Publisher, Fax Machine, Windows 95/98, Six line phone system, Data Entry, Supervisory Experience, Basic Accounting (Quicken), Filing, Macintosh Computer, etc.

Strengths

Leadership: able to motivate a team, provide a wide range of interpersonal skills to encourage and instruct others. Responsibility: accustomed to being in positions of responsibility; self-motivated and willing to set goals and work to achieve them, never assume “the other person” is responsible. Organization: use time and resources effectively; consider efficiency, planning and accountability very important.

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