Management Quality

**** **** *** ***** ****, MI [*****] 313-***-**** ********@*****.***

Susan Conoff

Objective

As an experienced Senior Quality & Project Management Professional I am always looking for opportunities to expand my knowledge base and broaden my quality skills. I have a passion for quality and an eagerness to learn and explore new quality concepts and industry requirements.

Quality skills can be applied to any industry as long as the requirements are clearly understood. I am no stranger to gathering and analyzing requirements so I feel that becoming familiar with any industry’s requirements would not be a difficult task to undertake.

Technical Skills/Proficiencies

Conducting efficient and affective internal audits

Problem Solving/Analysis and Corrective Action determination

Facilitating enterprise-wide changes

Executing systematic plans for implementing industry standards and management systems

Setting goals & objectives and garnering leadership support

Communicating vision and achievements to the organization

Design of sustainable work processes (called upon as process expert)

Capturing best practices to increase effectiveness and efficiencies

Conducting research, analysis and interpretation to provide recommendations on meeting requirements of Quality, Environmental and Laboratory Industry Standards

Implementation of training strategies for Transfer of Knowledge

Experience

Sept. 1988 - Mar. 2011 Yazaki North America, Inc. Canton, MI

Manager, Quality – Program Management Office (latest position)

Defined project key performance indicators, method of assessment and reporting Performa; measured project requirements to assess compliance and performance; reported status to executive leadership on project readiness for SAP implementation Go Live and proposed necessary actions needed to correct issues found.

Designed and developed the Corporate Operational Governance requirements, organizational structure and framework, policies and procedures.

Manager – Management Systems Audit

Designed, managed, and administered the internal audit program; trained, mentored and coached internal audit team.

Coordinated third party audits for corporate and branch offices, distribution centers, and manufacturing facilities.

Defined key performance indicators to measure organization’s conformance to quality system requirements.

Managed group budget including budget for 3rd party assessments and professional services for continual professional development

Supervisor – Management Systems Audit

Analyzed and determined all the necessary actions/requirements for organization to move from QS 9000 to TS 16949

Supervised day-to-day activities of internal audit team and performed internal audits on quality, environmental and laboratory systems.

Authored processes and work standards for the Management Systems Audit Department.

Developed Corrective/Preventive Action process training and provided training to business group individuals to assist in their understanding of business and customer requirements for problem analysis and resolution.

Created Management Review presentations for executive and 3rd Party Audit review.

Facilitated teams in the development of corporate policies and procedures

Auditor – Management Systems Audit

Performed internal audits at corporate offices and subcontractor facilities

Collaborated with Business Unit management to assist in problem resolution of nonconformance’s for customer and internal process issues

QS 9000 Coordinator – Wiring Revision

Established and authored rework and inspection processes and work standards

Monitored, measured and managed quality management system for Wiring Revision Department

Performed internal audits for the MSA audit group

Led CAPA activities when needed to resolve quality issues and QMS nonconformance

Partnered with other business groups as a process expert to assist in developing their functional process documentation to meet business and other requirements

Assessed subcontractor ability to meet customer, business and industry requirements

Materials Coordinator – Wiring Revision

Managed inventory of parts and supplies that moved in and out of department

Coordinated and staged deliveries to subcontractor facilities

Rework Line Operator – Wiring Revision

Performed mechanical and electrical manufacturing defect repairs to automotive wiring harnesses.

o Used soldering equipment and other tools, calipers, micrometers and other measuring devices

Education

American Intercontinental University AABA Business Management

The National Graduate School of Quality Management BS Quality Management (degree completion 2012)

Awards/Accomplishments

Corporate Operational Governance was implemented to continue SAP implementations across all Mexican manufacturing facilities and Corporate Office locations and distribution centers.

Played an active role as PMO Quality Manager in the successful SAP launches at corporate and manufacturing facilities

Implemented the Corporate Internal Quality Audit Program

Completed Project Management Professional (PMP) certification

Project Lead for the successful implementation of ISO/TS 16949 at the Corporate and Branch Offices

Played an active role as a process and requirements expert in the successful implementation of ISO 17025

Played an active role as a process and requirements expert in the successful implementation of ISO 14001

Certification/Training

Project Management Professional (PMP) / PMI /

ISO 9001/TS 16949 Lead Auditor / Omnex /

ISO 14001 Lead Auditor / Omnex /

ISO 17025 Auditor / QUAMETEC /

Problem Solving & 5 Why Methodologies

Core Tools (PPAP, FMEA, SPC, MSA, APQP)

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