Customer Service Medical Assistant

Curtis Coaxum

*** ***** ******* *********, ***** 2805 Winter Park, FL 32792 *******@***.*** 407-***-****

OBJECTIVE

A Professional Medical Assistant looking to achieve a medical career with a well organized facility, where my experience will be utilized in helping others in the health care industries. Being a dedicated, detail oriented person, who truly believes the patient or customer comes first. Having the knowledge of customer service and communication skills to achieve quality service for our customers; with strong verbal, written or telephone techniques making me a well rounded team player or working independently to get the job done.

SKILLS

Team Leader Experience Excellent communication and interpersonal skills

Microsoft Word and Excel Able to provide all basic help to patients and staff

Respectful to others Inventory and administrative skills

QUALIFICATIONS

Herzing University Winter Park, FL 12/2011

Diploma Medical Assistant: Deans List

American Heart Association Winter Park, FL 10/2013

Basic Life saving for Health providers (CPR)

Working as a medical assistant, I have completed over 300 hours of internship and externships; which consisted of checking vitals, administering injections, INR testing and readings, ear irrigation clean outs, EKG examinations, checking blood sugar levels, being able to work both the front and back end of the office, answering phone calls and directing them to the right department with documentation, called in prescriptions, assisted the physician as needed, applying my abilities to real-world situations without missing a day or late.

WORK EXPERIENCE

Former Business Owner Curtisc Pools and Spas Orlando, FL 01/2005 12/2009

• Generated new business with clients and educating them about purchasing new pools

• Maintained all permits and code enforcements regulations; were being followed and in compliance.

• Hired all new certified employees with the State of Florida, and trained new hires on company and state policies.

• Provided customer service by answering calls, ordered supplies, and approved invoice for payment.

Loan Consultant Florida Star Orlando, FL 02/2003 12/2005

• Facilitated new clients on ways of refinancing their mortgage to save money.

• Worked with clients to build up their credit scores to purchase a home.

• Generated new business by cold calling.

Customer Service Spice World Inc. Orlando, FL 06/2001 01/2004

• Maintained inventory, tracked addressed back orders, conducted periodic cycle counts

• Processed incoming orders; pulled, scanned package, shipped orders via FedEx, UPS

• Provided excellent customer service care with clients

• Ordered all supplies for office and manufacturing department

Bindery Journeymen Operator Webcraft Inc. Bristol, PA 02/1993 02/2001

• Maintained business and commercial printers/bindery equipment

• Trained and assisted new personnel (total of 135 employees)

• Served as forklift driver and material handler

• Completed computer and forklift training classes

VOLUNTEER EXPERIENCE

• Community/volunteer with Habitat for Humanity, Orange County, FL present

• Coalition for the Homeless Orlando, FL present

• Volunteer at Arnold Palmer Hospital fund drive, Orlando, FL present

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