Customer Service Quality Assurance
Resume:
Katelyn Muise
Haverhill Ma ****5
OBJECTIVE
Obtain a position with a well established organization. Where i can maximize my customer service management, quality assurance, my strong organization skills, and ability to work well with people.
EXPERIENCE
October 05 - December 06 Holy Family Hospital Methuen, MA
Cashier
Manage store inventory
Responsible for daily sales transactions
Responsible to balance out register each day
January 06 - May 08 Zwicker and Associates PC Andover, MA
Case Manager
Help clients with financial difficulties
Negotiate payment plans and collection schedules
Track client data on spreadsheets
May 08 - August 10 Lawrence General Hospital Lawrence, MA
Administration Representative
Updating patient information accurately in database
Collecting and validating insurance information for new patients
Directing new patients to proper locations throughout the hospital
EDUCATION
2000 - 2004 Greater Lawrence Technical High School Andover, MA
Cosmetology / Academic Studies
2004 - 2005 McIntosh College Dover, NH
Certification in Massage Therapy
REFERENCES References can be furnished upon request
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