Customer Service Sales

DON GURULE

________________________________________

**** ***** ** , *

San Diego, CA 92104

Direct 619-***-****

*********@*******.***

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Objective

View sales

as an opportunity to compete with self and with others. Accept authority and

responsibility to achieve sales goals

Qualification Highlights

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Resourceful, energetic, competent, multi-task and results-oriented.

• Met or exceeded all performance goals to date.

• Commended by clients for highly entertaining theme parties and related hospitality events.

• Earned valuable repeat and referral business based on excellent customer relations.

• Trained in Aloha and Micros pos systems

Experience

The Fish Market, San Diego

SERVER, 2007 - 2010

• Provide quick, efficient and friendly service to customers. Boost customer base and establish repeat clientele. Compete with co-workers to achieve sales goals. Awarded high quality of standards 2009

• Easily establish rapport with people of all ages, cultures, and beliefs

• Effective written and verbal abilities

• Effective in stressful situations

• Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner

• Explained and enforced laws and regulations concerning alcohol consumption, valid identification, cash handling.

• Acquired a strong knowledge of basic kitchen and restaurant management

• Investigated and resolved food quality and service complaints

TGI FRIDAYS, San Diego CA

SERVER, 2004 - 2007

• Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations

• Established goals and objectives, developed policies and procedures, recruited and trained staff, and initiated and enhanced systems

• Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facility

• Business generalist with record of achievement in applying marketing, administrative and human resource skills to effectively manage projects and ongoing operations

• Evaluated personnel, conducted training programs and established wage incentives

RED LOBSTER, Chula Vista CA

SERVER, 2002 - 2004

• Highly organized with attention to detail and ability to service several transactions simultaneously

• Demonstrated ability to apply sound knowledge to diverse applications

• Excellent speaking and presentation skills

• Successfully perform a wide variety of evaluation, programming, and service activities to support the financial and manufacturing operations at the corporate and divisional levels

• Demonstrated ability to apply sound knowledge to diverse applications

BERTRAND AT MR A'S, San Diego CA

FOODRUNNER, 2000 - 2002

• Established quality standards

• Assisted in establishing a successful structure for a growing company

• Closely coordinated with all departments to ensure smooth operation

• Effective written and verbal abilities

• Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly

Education

B.A., PHYCOLOGY, 1991

USD, San Diego CA

Server/hospitality/hotel operations

Skills

• Community and Customer Service

• Team Leadership and Motivation

• Team Building and Empowerment

• Customer Relationship Management

• Customer Relations/Public Relations Skills

• Catering Operations

• Special Events

• Staff Training/Development/Motivation

• Restaurant Operations

Contact this candidate