Customer Service Manager

Ellery King

***** *****

Saint Albans, NY, *****

Cell: 917-***-**** Home: 917-***-****

**********@*****.*** *************@*****.***

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SKILL SET:

• I have completed my 8hr and 16hr security guard/customer service/front desk training courses, which also included anti-terrorism training, and I have the certificates.

• Customer service professional

• Personal Fitness Trainer

• Excellent supervisory skills

• 15+Years Fitness Industry Professional/Personal Fitness Trainer

• Print Graphic Designer

• Photographer/ Photo Retoucher/Editor

• Painter/Filmmaker

• General Arts

• Writer

• Former MC & Orchestra Leader

WORK HISTORY:

• Fitness Center Supervisor – Glenwood Management - 2007-2011

A bit about Glenwood:

It is a very upscale Manhattan residential hi-rise management firm, for whom I ran 23 fitness facilities, and oversaw the daily schedules of 9 trainers working under me, which included hiring and firing them, providing tenants with personal fitness training services, assisting in their dietary needs, service calls on malfunctioning fitness equipment, payroll processing, varying degrees of customer and concierge services, as well as a plethora of other duties, many of which were not in my job description, but needed to be done.

I ran the entire department myself, with one assistant, and I was promoted to this position from personal trainer, and the very first fitness center manager in the over 50 year old company’s history after only one year in that position – 2007-2011

• Personal Trainer/Fitness Center manager – Glenwood Management 2005-2007

• Personal Trainer New York Sports Clubs – 2002 – 2004

• Professional Portrait Photographer – Olin Mills – 1992-1994

• Student Recruiter – Long Beach College of Business – Temp Assignment - 1986

• Packaging and Shipping Dept. – Gamfield Corp. – 1984-1986

Mac/PC Proficient in the following Software Programs:

Microsoft Word, Microsoft PowerPoint, Microsoft Exel, Microsoft FrontPage, Acid Pro Adobe PhotoShop, Adobe Page Maker, Adobe Illustrator, Adobe Go Live

Adobe Image Ready, Adobe PDF Suite, DVD Architect, Flash, Final Cut Pro

Fruity Loops, Garage Band, iDVD, iMovie, Pro Tools, Sound Forge, Vegas Video

PERSONAL ATTRIBUTES/WORK ETHIC:

I can establish a good rapport with total strangers instantly.

I am, for lack of a better word, a workaholic. I believe you don’t quit until the job is finished. I am neat, organized, efficient, logical and practical, almost to a fault. I always do exactly what I am supposed to do in the time in which it needs to be done, barring the un-foreseen. I can take direction, as well as delegate responsibilities.

I have the ability to analyze a problem coolly and methodically, and find solutions that ultimately achieve the proper and necessary result.

I can work as part of a team or autonomously. I take my work seriously, whatever it may be, while at the same time, not take myself too seriously. I am always up-beat and positive. References are available upon request.

...Attitude Determines Altitude.

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