Customer Service Sales

EBONY RICE

• E-MAIL ******@*******.***

OBJECTIVE

Seeking a challenging entry level position or internship with an Industry Leading retail company, with the opportunity for professional growth and development based on performance with the potential to lead to a position in the Buying offices.

A summary of my core competencies are: I am Hardworking, extremely reliable, considerate, and organized; I learn new things quickly, and grasp new concepts easily, I am comfortable working with all personality types, I am skilled at evaluating options and generating solutions and have well developed computer skills.

WORK EXPERIENCE

2006-Present Atlantic Southern Bank Macon, Ga

Loan Operations Assistant

 Responsible for imaging loan documents

 Organize, file and process documents

 Collect information for use by lenders critical to loan processing

 Mail Merge

 Paid outs(checks & releasing of collateral)

 Supervisor/Team Mediator of 2

2007-2008 Express Men

Macon, Ga

Sales Associate

 Provided outstanding customer service and was frequently recognized for this by management and customers alike

 Generated and increased sales through personal interactions and deep connections, acted almost as a personal shopper to customers.

 Merchandised and maintained sales floor for optimum visual aesthetics

 Performed primary duties such as cashiering, preparing deposits, registration of funds and helping management with closing processes.

2005-2006 The Medical Center Of Central Georgia

Macon, Ga

Customer Service Representative

 Responded to the needs of patients’ families & visitors

 Enforced mandated guidelines

 Acted as a communication liaison between families & visitors

2002-2005 Hampton Inn

Macon, Ga

Guest Service Representative

 Managed a maximum cash inventory of $1000 per shift.

 Strong clerical skills, which include being a good multi-tasker, proficient in basic computing skills, answering multi-phone line inquires filing and typing.

 Handled customer relations and concerns

Spring 2004 Mid South Federal Credit Union Macon, Ga

Teller/Clerk

 Managed deposits and credits for personal and business accounts.

 Assigned a cash inventory of a maximum of $50,000 per shift.

 Generated sales referrals

2000-2001 Telemarketing Concepts Warner Robins, Ga

Sales Representative

 Managed and processed customer inquires via computer and telephone.

 Proficient in the following computer programs: word perfect & Excel

 Developed excellence in sales training course.

EDUCATION

Completed Core Classes

Art Institute Online Pittsburgh, Pa

Fashion and Retail Management

Macon State College

Business Administration

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