Customer Service Sales

Alric Bernard Lane

*** ********* ******, ***** ****, TX PH: 972-***-****; E;-Mail: ********@*****.***

Summary:

Customer service professional with extensive experience in resolving customer issues. Strong sales and marketing experience identifying value and growth opportunities with up selling strategies. Wrote and implemented sales strategies for products sold within the call-flow.

Experience:

Customer Service

2011-Present MMC

Composed emails to customers regarding account information.

Identified opportunities to create revenue

Validated pertinent account information.

Customer Service/Sales Representative

2011-2011 Efficient Attic Systems

Created sales demonstration to perspective insulation clients.

Increase weekly sales matrix to achieve goals.

Customer Service Technical Support

2010-2011 Huawei Technologies/T-Force

Created trouble tickets for internal and external customers.

Dispatched calls to the correct department.

Received in bound calls for technical support.

Produce excel worksheets for customers.

Service Representative

2007 2008 TIAA-CREF, Lewisville, TX.

Processed contributions and rollover requests from alternate carriers as well as internal rollovers.

Processed a variety of payment transactions including but not limited to, Lump Sums, SWATs, Direct Transfers and MDO.

Support and participate in project teams to implement changes that impact key business systems and processes.

Working knowledge of Mutual Funds products, Brokerage products, Defined Contribution products and Defined Benefit plans.

2007 RAVE Award Recipient

Technical Care Representative

2007 – 2007 Sprint, Ft. Worth, TX.

Answered telephones and internet based inquires of a technical or customer service nature.

Resolved problems of equipment and software applications for both the internal and external customers.

Work with other employees to improve technical issues as they happen throughout the work day.

Technical Care Representative

2006 – 2007 T-Mobile, Frisco, TX.

Helped with cell phone service problems on in- bound calls.

Resolved different issues with nationwide service.

Handled basic billing and ordering issues.

Collection Representative

2006 – 2006 Today’s Staffing, Westlake, TX.

Outbound collection calls for customer delinquent in the first 30 days.

Solved basic loan and customer service problems.

Number one collector for the month of November.

Import Customer Service Representative

2004 – 2004 P&O, Nedlloyd, Houston, TX.

Took responsibility for customer satisfaction by managing the entire shipment process.

Customer in compliance to industry regulatory requirement.

Communicated directly with importers, brokers, and freight forwarders providing them with accurate information in a professional manner to meet their logistics and shipping needs.

Associate Instructor/Customer Service Representative

1999 – 2003 AT&T, Dallas, TX.

Trained new and existing employees on the call handling procedures.

Handled in-bound calls regarding billing, orders and customer complaints.

Achieved a high up sell percentage in new and existing services

A 2000 Vice-President Award winning recipient.

Skills Profile:

Working knowledge of cash processing systems.

Good learning and organizational skills.

Proficient in customer relations and communication technique.

Experience in handling confidential paperwork.

Training and coaching employees.

Education:

University of Southwestern, Louisiana,

Bachelor of Science in Marketing

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