Patty Roussis-Spyres

**** ***** ********* *****

Oak Creek, Wisconsin 53154

Home: 414-***-****

Cell: 414-***-****

OBJECTIVE: A professional position with a progressive company offering opportunity for advancement based upon achievement and results.

EDUCATION: EASTERN MICHIGAN UNIVERSITY- Ypsilanti, Michigan

Bachelor of Business Administration Degree, April 1989

Major: Marketing/International Marketing

AQUINAS CATHOLIC HIGH SCHOOL- Southgate, Michigan

Received Diploma June 1984

SKILLS: Strong sales and service skills

Able to communicate effectively, both orally and in writing

Fluent in Greek, Albanian and French, studied Spanish and Italian

Greek Translator for International Freedom Festival

Extensive experience with software packages:

Microsoft, Wordperfect, Lotus 1-2-3, Excel, DOS, Siebel, etc.

Programming Languages: Basic, Pascal, Fortran

Operating System: VAX/VMS, ETS, Fiserv, CRT/PC

Extensive experience with Personal Computers:

IBM, APPLE IIE, Macintosh, Compaq, Dell, HP

Strong Communication Skills and proficient in

public speaking and translating

Good Leadership qualities and team motivator

Developed a marketing plan with S.B.I. team for a new small buisiness firm

Certified in Early Child Care

Volunteer as Dance Instructor and Religious and Greek Language

Teacher for children and adults

American Red Cross Translator – Greek and Albanian

EXPERIENCE: NORTHWESTERN MUTUAL LIFE INSURANCE - Milwaukee/Franklin, Wisconsin: 8/2003 to present

Position: Insurance Operations Department

Team Contact for Patriot Project an Anti-Money Laundering Program.

Answers and Determines possible solutions and understanding the impact to meet customer needs and wants. Identifies conservation opportunities as well as marketing opportunities when communicating with the clients. Uses appropriate written communication adhering to quality standards. Represents the company in a positive manner and provides service to internal and external customers. Responds to service requests from a variety of communication channels such as phone calls, e-mail, letters, Internet. Provides answers and resolves issues for sales and service related questions and problems, which focus primarily on billing and collection, client data changes, potential clients, pending applications, underwriting requirements, claims, and case management for Life and DI policies. Interprets, analyzes, resolves and documents cases. Accurately and promptly handles and completes cases. Demonstrated strong organizational skills with the ability to multi-task and handle a high volume of casework.

UNIVERSITY OF WISCONSIN - Milwaukee Campus, Milwaukee, Wisconsin: 6/2004

ALVERNO COLLEGE - Milwaukee, Wisconsn: 1/2004 to present and

ANNUNCIATION GREEK ORTHODOX CHURCH: 9/2004 to present

Position: Instructor in Conversational Modern Greek 1 and 2

Instructing to acquire basic knowledge of practical, everyday, spoken language through pronunciation, grammatical features necessary for communicative purposes. Teaching the history, cultural and

customs of Greece.

BANC ONE - BANK ONE - Milwaukee, Wisconsin: 3/96 to 4/98

Position: District Service Banker (12/96 to 4/98)

Review all loan files and check for completion. Help address errors or exceptions on loan files. Send loss of payee information. Prepare payoff letters requiring satisfaction. Handle Notice of Insurance Requirements and Notice of Junior Mortgage. Handle all maintainance on customer

accounts and research problems on loans and accounts. Refer and cross-sell Personal Banking customer to Personal Bankers as appropriate to meet their banking and investment needs.

Position: Loan by Phone (3/96 to 12/96)

Promoting and selling bank products as Home Equity Loans and Home Equity Lines of Credits together with other types of loans as Auto, Boat, Personal and Unsecured BOLOC, Refinance to meet

each customer's needs and wants. Home Equity Mortgage Sales in excess of $1.5 million. Maintain account stability by acting as a full service representative, including assisting in opening personal banking deposit and loan accounts. Maintaining customer contact by phone and mail. Develop new customers by direct marketing

referral leads follow-up, selling and cross-selling bank products and services; answer inquires and work with other areas of the bank to provide specialized financial services to customers.

Perform special projects as assigned by management and participating in bank training/development programs.

SECURITY BANK - Milwaukee, Wisconsin: 12/95 to 3/96

Position: Home Equity Loan Doc Prep

Prepare Home Equity all loan documentation for closing dates. Ordering of customers' checks. Preparing special department reports to balance each evening. Responsible for ensuring closing and resition dates were accurate and administered by the branch loan officer. Processing checks in various amounts for payoffs of mortgages, credit cards, and other various loans and bills.

28TH DISTRICT COURT - State of Michigan and City of Southgate: 9/92 to 9/95

Position: Criminal Court Administrator

Administer Criminal Court Department by entering information from court files on each case into the computer for distribution with the nationwide LEIN system; Preparing court dockets, criminal history reports, bail bonds, subpoenas, jury trial notices, Pre-exam packets sent to Circut Courts, appeals, case inventory, jail commitments, Certified Letters of Convictions and Court Appointed Attorney forms; Implement any changes in the Criminal Department; Governed the bail bond and credit card accounts; Assist the City and State Police, State Drug Police, Detective Bureau, and City and State Prosecutors to properly administer cases in court. Assisting duties of District Judge, Court Administrator and Probation Department.

CITIBANK N.A. - New York City, New York: 10/89 to 7/92

Position: Operations Department and Customer Service Management

Generated daily customer transactions together with promoting and selling bank products and credit cards; Manager/Trained bank tellers and budgeted their cash limits; Calculated and

provided money for ATM cash machines; Processed payroll orders for business clients; Ordered currency/coins from the Federal Reserve Bank to fulfill $2,000,000.00 cash limit; Handled large

deposits and withdrawals for Priority Service Customers; Balanced entire bank branch at the end of each working day; Promoted Landmark Mutual Funds, U.S. Treasury Reserves, and Cash Reserve products; Processed Currency Transaction Reports; Provided customer service to Greek International clients and businesses to satisfy their financial needs.

HONORS: CITIBANK BRAVO Award - 1991

American Express "Crime Against Business" Award - 1992

Secretary of State of Michigan Certificate – 1993

AHEPA Greek Teacher Honors - 2006

REFERENCES: Available upon Request.

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