Customer Service Quality Assurance

Monica Randall

*** * ********* ****, ******* OK 73064

(C) 405-***-**** (E) ************@*****.***

Career Focus

Professionally trained phlebotomist with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.

Skills

● Culturally competent care

● Clinical training

● Enthusiastic care giver

● People person with a great bedside manner

● Knowledge of medical terminology

● Demonstrated phone communication experience

● Ability to manage priorities and meet deadlines

● Meticulous organizational skills

● Solid clinical skills coupled with patient-focused people skills

● Patient- and family-focused

● Blood Withdrawal Certified

● CPR Certified

● Alphabetical/Numerical filing

● Client relationship development

● Medical laboratory procedures

● Prompt customer service

● Specimen collection/processing

● Venipuncture and blood draw

Accomplishments

OSHA Compliance

● Properly disposed of daily biohazard waste in compliance with federal and

local regulations.

Quality Assurance

● Ensured and enforced medical office compliance with HIPAA, OSHA and

CLIA regulations for maximum quality and control.

Career Chronology

04/2005 - 10/2006 KFC Mustang, OK

Cashier/Cook

10/2006 - 05/2007 Walgreens OKC, OK

Cashier/Photo specialist/Cosmetic

01/2008 - 10/2010 Wallgreens OKC, OK

Pharmacy Tech

10/2010 - 06/2011 EMSI OKC, OK

Paramedical Examiner

04/2011 CPL OKC, OK

PRN Phlebotomist

Education and Training

2007 Mustang High School, Mustang, OK

General

Generl

2010 Metro Technology Centers, OKC, OK

Phlebotomy

Certified Phlebotomist

Certifications

CPR certified through American Heart Association

Keywords

Vital signs, specimen handling, EKG, phlebotomy, pharmacology, compliance, CPR, Clinical experience, HIPPA compliance, training/motivation/development, Venipuncture, Centrifuge

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