Trainer/Sales/Future Mommy
Resume:
Objective
To work within a company that allows me to utilize my skills in management, customer service, training, communications, business, sales, and radio/television experience.
Employment
Anthem College Online 6/06-10/07 Director of Admissions/Trainer
• Trained admissions representatives to recruit students for the allied health care industry.
o Managing over 200 (+) admissions representatives
o Develop and utilize training tools to coach new and existing admissions staff
o Wrote policies for the company that will permanently be implemented within the companies policies and procedures
o Meet and exceed daily, weekly, and monthly goals set forth by the company.
o Increased production for enrollments from March 07 to August 07 by 7%.
o Manage quarterly budgets; increased revenue by 16% from July 07 to September 07.
o Manage payroll
o Develop spreadsheets for corporate on budget plans for each quarter
o Hire and develop new staff
o Organize communication between admissions and academics, career services, and financial aid to meet and exceed goals.
o Creating and developing a new positions within the company to increase communication and education between all departments that are responsible for starting and graduating students
o Personal mentor for 6 training specialist; two of the 6 will be getting promoted by the end of the year 2007
Olympia College, Skokie, IL 5/05-6/06 Director of Admissions/Trainer
• Trained admissions representatives to recruit students for the allied health care industry.
o Managing 10 admissions representatives
o Develop and utilize training tools to coach new and existing admissions staff
o Meet and exceed daily, weekly, and monthly goals set forth by the company.
o Increased production from July 05 to January 06 by 3% total enrollments.
o Manage quarterly budgets; increase revenue by 30% from July 05 to January 06.
o Manage payroll
o Develop spreadsheets for corporate on budget plans for each quarter
o Hire and develop new staff
o Organize communication between admissions and academics, career services, and financial aid to meet and exceed goals.
Kaplan University, Chicago, IL 5/04-5/05 Director of Admissions/Trainer
• Trained admissions representatives to recruit students for online programs.
o Responsible for the start up of the Chicago call center, online division with 125 employees. Responsibilities were cross-departmental (Financial Aid/Academics/building management)
o Knowledge of inbound and outbound call center monitoring systems
o Personally managed 40 to 60 advisors, 2 Associate Director of Admissions, 1 Training Manager, 1 Admissions Manager, and 2 Senior Admissions coordinators
o Responsible of interviewing and hiring new employees and managers
o Consistently met responsibility for enrollment cycle of 89% of goal
o Trained and monitor managers on their progress
o Created call scripts and operational/organizational flow
o Organized cross departmental communication within enrollment management, Financial aid, Admissions, Academics, Student Accounts, and Bursar Office
o Guide employees and students to starting school and reaching their goals
o Exceptional knowledge of admissions process within the proprietary college environment
American InterContinental University, Hoffman Estates, IL 2001- 5/2004
Director of Admissions/Training Manager
o Helped develop training classes for new employees averaging 25 to 75 each class
o Trained new admissions advisors to recruit new students for online programs.
o Monitored new employees after their training class for follow up training sessions
o Mentored new employees- training employees on policy and procedure
o Retrained existing staff of 60 advisors from two different teams
o Monitoring students progress from the time they enroll till the first week of school
o High achiever 2002- #7 in sales staff.
o High achiever 2003-Top 20 in sales staff
o High achiever 2003 for Training Manager of the year
o Received Training Manager 2003 award.
o Consistently exceeded enrollment goals for new students
River Region Evening Addition, Carbondale, IL 1999- 2001
News Station Reporter
o Reporter for the evening news
o Writer
o Editor
o Anchor
Education
American InterContinental University, Hoffman Estates, IL
Masters of Business Administration, GPA 3.87
Southern Illinois University, Carbondale, IL
Bachelors of Mass Communication in Radio/Television
Computer Experience
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Access);7 years
• SAS experience; one year
References
Available with Request
Contact this candidate