Customer Service Administrative Assistant
Resume:
Vanessa Whitney
Phillipsburg, NJ 08865 ******@*****.***
OBJECTIVE: To land a career within a company that allows for room to grow.
EDUCATION: Thomas Edison State College Trenton, NJ
Masters of Science in Management GPA 3.53/4.0 December 2010
Graduate Certificate in Project Management GPA 3.53/4.0 June 2011
Thomas Edison State College Trenton, NJ
BSBA Accounting GPA 3.17/4.0 Graduated June 2008
Raritan Valley Community College North Branch, NJ
A.A.S. International Business
A.A.S. Accounting Information Systems Graduated May 2005
LANGUAGES: Fluent in reading, writing and speaking Spanish and English
EMPLOYERS: February 2011 to present
DCMA NSEO c/o Leslie Controls Tampa, FL
Salary: $59,321, 40 hours/ week
Supervisor: Doris Dawkins-Richardson
January 2009 - February, 2011
DCMA – NSEO (NUCLEAR) c/o Curtiss Wright Phillipsburg, NJ
Supervisor was: Ira Sauber
Quality Assurance Specialist
Surveillance of products, tolerances, lay outs, etc
Reviews and analyzes contracts, purchase orders, and related specifications, blueprints, technical orders, change orders, military specifications, and buying activity specifications to identify and understand quality requirements imposed.
Reviews contractor's quality control plan, procedures and practices to assure adequacy.
Follows up on contractor's corrective action to verify its adequacy via data collection/analysis or floor level validation.
Review document packages for adequacy
Review FSIP and monthly reports for editing mistakes
Write corrective actions when finding inadequacies
Witness different testing’s and builds of certain pumps and valves
Inspect parts for accuracy of dimensions
Contract technical review
Review product to make sure it is done in accordance to the contract
Audit contractors procedures to make sure they are doing things accurately
Sit in on contractors internal audits
Maintain records of all data collected throughout the day on an e1711 also on audit documents
Established and maintained communications with contractor's top management, including applicable functional managers, early in the contracting cycle.
Planned both system and process level surveillance methods.
Quality System Evaluations (QSEs) of supplier quality systems. QSEs are accomplished using existing credible data.
accept products/technical services, and authorize delivery, on behalf of the government predicated on confidence in their conformance to contract technical and quality requirements.
Establish and maintain open communication channels with customers, suppliers, other specialists and supervisors.
January 2008 – March 2008
International Elevator High Bridge, NJ
Salary: $14.00/hour, 40/week
Supervisor was: Anthony deOliveira
Collections/Accounts Receivables
Reconcile bank accounts daily
Receive payments from customers
Make calls to customers who are late on payments
Help with ADP payroll
Set up collections meetings with Owner and President of the company
Run daily bank deposits
January 2006 – January 2008
Auto Illuzions Phillipsburg, NJ
Salary: $20/hour, 40 hours/week
Supervisor was: Keith Bolton
Manager/Accounting
All invoicing for all jobs
Customer contacts, and call backs
Billing and receivables
Web page design and updates
Purchasing of all materials needed
Set up all appointments for clients
Customer Service
April 2001 – April 2009
US ARMY RESERVES Ft Dix, NJ Iraq April 2006-April 2007
NBC Specialist/Civil Affairs Specialist
NBC SGT:
Complied with prescribed safety procedures or federal laws regulating waste disposal methods.
Recorded numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste disposed.
Operated machines or equipment to remove, package, store, or transport loads of waste materials.
Cleaned contaminated equipment or areas for re-use, using detergents or solvents, sandblasters, filter pumps, or steam cleaners.
Constructed scaffolding or build containment areas prior to beginning abatement or decontamination work
Removed asbestos or lead from surfaces, using hand or power tools such as scrapers, vacuums, or high-pressure sprayers.
Uploaded baskets of irradiated elements onto machines that insert fuel elements into canisters and secure lids.
Applied chemical compounds to lead-based paint, allow compounds to dry, then scrape the hazardous material into containers for removal and/or storage.
Civil Affairs SGT:
Developed and implement training procedures and strategies for radiological protection, detection, and decontamination
Collaborated with other officials to prepare and analyze damage assessments following disasters or emergencies.
Kept informed of federal, state, and local regulations affecting emergency plans and ensure that plans adhere to these regulations.
Trained local groups in the preparation of long-term plans that are compatible with federal and state plans.
Proposed alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations.
Kept informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation.
Coordinated disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs.
Reviewed emergency plans of individual organizations, such as medical facilities, to ensure their adequacy.
Consulted with officials of local and area governments, schools, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency.
Applied for federal funding for emergency management related needs and administer and report on the progress of such grants.
June 2005 to January 2006
Huston Lumber & Supply Co North Plainfield, NJ
Salary: $14.00/hour, 40 hours/week
Supervisor was: Susan Blake
Payroll & Benefits Administrator
Responsible for all Human Resource functions including recruiting, employee relations, safety, OSHA, NJ Disability, Worker’s Compensation and Benefits
ADP Payroll, UHC and Delta Dental Billing
Employee Benefits (additions and terminations), liability insurance
Manage safety programs, worker’s compensation, risk management
Handle staffing, recruitment of employees, department budget, team building/training, disciplinary, policy & procedures, retirement programs for general employees, job descriptions, wage/salary program administration, random drug testing for drivers, confirm and record all personnel activities including new hires, resignations, terminations, disciplinary actions, and promotions/demotions.
Track and organize all potential applicant data including application processing and interviews for all new hires.
April 2005 to June 2005
Somerset Tire Service Bound Brook, NJ
Salary: $9.25/hour, 40hours/week
Supervisor was: Penny M.
Benefits Coordinator
Help with payroll (Ceridian)
Manage reports for newly eligible employees (benefits)
Employee benefits packages and enrollments and Workers compensation issues
Terminate employees from benefits, COBRA issues
Donations; ordering of flowers and such for rare/special occasions
June 2004 to March 2005
April 2002 to April 2003
S&S Flooring Manville, NJ (moved to FL)
Salary: $20.00/hour, 40 hours/week
Supervisor: Sheli D’Agostino
Office Manager/Accountant
Invoicing
Place all orders for materials
Help take appointments
Human Resources functions
Customer Service
New hire processes
Process time sheets by jobs for employees
Track mileage for employees
May 2003 to June 2004 Green Brook, NJ
Associated Radiologists, P.A.
Salary: $12.00/hour, 40 hours/week
Supervisor: Debbie Hines
Administrative Assistant
Doctor credentialing/recredentialing
Website searches to make sure correct doctors are on file
Write up correspondence to Health Care providers regarding new/inactive doctors
Supply orders, meeting ordering, schedule distribution
September 2000 to April 2002
Telcordia Technologies Piscataway, NJ
Salary: $32,000, 40 hours/week
Supervisor: Todd Smerling
Administrative Assistant
Insert time reports for contractors and employees through PeopleSoft
Conference planning: get conference bridges assigned for all meetings, set up email to notify of bridge and conference pin, get conference room assigned
Process employee expense vouchers
Travel arrangements, set up air, car and hotel information for Executive Director and also for other Directors as needed.
Purchase requisitions - i.e. contract renewals or equipment purchases
Answer calls for Executive director, and retrieve all incoming mail
Prepare a weekend call list for group, and distribute
Basic office duties such as faxing, copying, filing, memos, correspondence
COURSES:
DAWIA Level II certified
NSEP 101, 102 and 103
N01 and N02
ACQ 101, 201A & 201B
PQM 101, 201A & 201B
Prod 100 and more
COMPUTER
SKILLLS: Thorough knowledge of: MS Office: Word, Excel, Access, PowerPoint, Exchange, Project, Visio, Publisher, Outlook. MS Excel 2000 Certified. Oracle, Lotus Notes, Peachtree, First Class e-mail, QuickBooks, Windows 95, 98 and XP. ADP PC/Payroll and e-Time. Secret Clearance
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