Customer Service Medical

Tondra Hill

** *. ****** **** **** Coast, FL ****9

386-***-****/561-***-**** **************@*****.***

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EMPLOYMENT EXPERIENCE

The Answer Group Margate, FL 2006 - 2011

Customer Service

Provided effective and consistent technical support, researched technical solutions. Performed tasks related to answering customer inquiries received via telephone, or through applications and correspondence. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures, troubleshoot basic web hosting and technical procedures as needed with all sprint phones. First call resolution with billing issues and sales for sprint.

Baby Universe Ft. Lauderdale, FL 2005 - 2006

Customer Service

Taking incoming calls over the phone and online for customer who want to make purchase for baby items. Taking payments by credit cards and checks. Advising customers of shipping arrivals, lost, stolen or damaged items. Setting up claims for the customer for lost, stolen or damaged items and placing new orders to be shipped out and making adjustments to their accounts.

State Attorney Office Miami, FL 2002 - 2003

Legal Secretary 1

Handling various administrative responsibilities in the domestic violence unit. Type a variety of legal documents, such as subpoenas, motions and briefs, in addition to standard office correspondence. Maintain legal files and consult legal journals, also help attorneys conduct research and compile documents for litigation cases, field phone calls, schedule appointments, participate in legal meetings, organize the library and perform other duties related to secretarial responsibilities.

EDUCATION

Florida Career College Pembroke Pines, FL 2011 - 2011

Medical Office Administrator Associate of Science Degree

Florida Career College Lauderdale Lakes, FL 2007 - 2008

Medical Assistant Technician Certificate of Completion Course

MEDICAL CERTIFICATIONS/LICENSES

Basic X-Ray Machine Operator (BMO), Certified Billing and Coding Specialist, Certified Professional Coder, Certified Professional Coder - Physician, National Certified Medical Assistant

MEDICAL QUALIFICATIONS

Administrative Skills

10-Key Numeric Data Entry, Appointment Scheduling/Rescheduling, Bookkeeping, Client Confidentiality, CMS 1500, CPT Coding ( Intermediate Level), CPT Coding (Entry Level), Diagnostic Coding, HCPCS, HIPAA, ICD-9-CM Coding, Insurance & Claim Processing, Medical Billing & Collections, Medical Front Office Procedures, Medical Office Financial Operations, Patient Information Management, Patient Registration, Procedural Coding, Typing (Accurate 45 WPM)

Clinical Skills

Anatomy & Physiology: Body Mechanics, Assisting with Minor Surgery, Assisting with Specialty Examinations, Basic Microbiology, Basic Pharmacology, Basic Phone Triage, Basic X-Ray, Capillary Puncture, Communication Palpatory Skills, CPR Certification, Disease Conditions, EKG, Hematology, HIV/AIDS and CPR, Hygiene, Infection Control, Joint Movement, Laboratory Safety and Regulatory Guidelines, Medical Asepsis, Medical Back Office Procedures, Medical History, Medication Administration, Methods of Documentation, Nutrition, Patient Charting, Phlebotomy, Physical Examinations, Sterilization, Surgical Back Office Procedures, Universal Precautions/OSHA, Urinalysis, Venipuncture, Vital Signs

COMPUTER QUALIFICATIONS

Operating Systems

DOS, Linux, Mac OS X, Novell, Windows 2000, Windows NT, Windows Vista, Windows XP

Software Applications

Access, Access II, Medisoft, Microsoft Visio, MS Excel, MS Outlook, MS PowerPoint, MS Word, Oracle, PDF, QuickBooks, SQL Server

Programming Languages

HTML, Java, JavaScript, SQL, XML

Hardware

Troubleshooting

Networking

Performance Monitor, Proxy, Router Programming, Troubleshooting

ACHIEVEMENTS / ACTIVITIES

Maintained a 3.22 GPA throughout college.

References Available Upon Request

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