STEVEN F. DILAURO

*** ****** ***** ***** ******, California 94949

415-***-**** ~ 415-***-****

fv4rqs@r.postjobfree.com

TRAINING / LEARNING PROFESSIONAL

PROFILE

Consummate professional with practical experience and solid understanding of a diverse range of business management applications, including market analysis, sales and marketing, team building, technical applications and first-rate customer relations development looking for a challenging position as a Director of Learning in a progressive organization. Demonstrated ability to select, train, and retain self-motivated, customer-oriented employees; and deliver effective professional development planning and presentation.

- More than 20 years of wide range experience and knowledge in designing and providing global training strategy, business development, sales, consulting, and industry-based marketing programs with demonstrated capabilities in process restructuring and guiding organizations through transition; proven ability to explain complex technical products and processes to end users of all ability levels

- Effective communication and interpersonal skills−writing, speaking, presenting, persuading, influencing; enhanced success at managing people and implementing many new and challenging programs

- Technically savvy with vast knowledge on Microsoft Offices Suite, Adobe Acrobat Pro, and MindManager

WORK CHRONOLOGY

MINDJET INC. ~ San Francisco, CA

Mindjet is the leading developer of visual tools for brainstorming and planning with over 1 million users in 86% of the Fortune 100 companies, and over 60% of the Global Fortune 2,000.

Senior Manager - Learning Services Feb 2008-Present

- Oversee the conception and execution of a training strategy and customer discharge services including the development of performance programs for new hire, refresher, and annual training for both internal employees as well as the Value Added Reseller channel

- Organize and conduct vital training programs to ensure policies and procedures meet corporate goals

- Develop training delivery systems that support both classroom and online trainings to guarantee consistency and progress of overall product adoption and field performance in collaboration with third party vendors

- Conduct supplementary trainings to enhance staff knowledge, skills, and abilities relevant for pre-sales activities

AUTODESK INC. ~ San Rafael, CA (Mar 1997-Feb 2008)

Autodesk is the world's leader in 2D and 3D design software for use in architecture, engineering, and building construction, manufacturing, and media and entertainment industries. Autodesk is helping design professionals transform challenges into opportunities, design in better ways, and gain competitive advantage.

Senior Manager Industry Marketing - Manufacturing Solutions Division Sep 2006-Feb 2008

- Drove strategic execution and comprehensive understanding of manufacturing solutions from field sales personnel to customers

- Identified the go-to-market strategy with product marketing; provided constructive product positioning in key industries to support and drive the movement of the company into particular manufacturing industry sectors

- Collaborated with product management to define product necessities for every customer segment by identifying target market opportunities within key industries

- Recommended marketing strategy and established a strong alliance with Product Management, Product Marketing, and other Marketing Programs by acting as primary liaison for global Industry Marketing and Training Programs

Senior Manager - Content Development, Partner Technical Training May 2002-Sep 2006

- Produced and directed all learning and training plans and activities related with new product releases, and functioned as liaison for deployment of training to Channel Partners worldwide

- Offered the best in class training solutions by closely integrating the development of technical content with the sales force and industry divisions as part of the overall training strategy

- Developed global training content strategies in conformity with delivery and readiness requirements

- Created and managed all training content development processes and ensured availability of support technicians and Channel Partners to train the customers accordingly

Manufacturing Solutions Architect May 2002-Feb 2005

- Responsibly transformed services opportunities into recurring programs and revenue streams

- Directly coordinated development of proposals and “For Sell” services for customers and sales teams

- Consulted on production design process, design completion analysis and user training in a pre/ post sales environment

Technical Manager - Americas Sales Development July 1997-May 2002

- Served as lead technical resource and provided technical support to the sales teams; acted as liaison for the Americas sales team

- Directed staff and produced pre and post sales technical plans, sales presentations, and product demonstrations to improve performance and enhance efficiency

- Developed programs and provided guidance to help improve the technical readiness of resellers in the region

Program Manager - Manufacturing Services June 2000-July 2001

- Provided direction and assistance to customer engineering teams pertaining to the correct usage and integration of a complete solution for design process improvement

- Classified, assigned and accomplished project implementation tasks including installation and configuration of software; modified execution process, supported data migration and managed project deployment

EARLIER CAREER

Senior Applications Engineer

Autodesk Canada ~ Markham Ontario, Canada 1997-2000

World Wide Wave Inc. ~ Scarborough Ontario, Canada 1995-1997

Cimetrix Solutions Inc. ~ Mississauga Ontario, Canada 1993-1995

Electro/Mechanical Designer

Disys Corporation ~ Weston Ontario, Canada 1992-1993

Scepter Manufacturing Company Ltd. ~ Scarborough Ontario, Canada 1989-1991

Allied Conveyors Limited ~ Pickering Ontario, Canada 1988-1989

EDUCATION

Mechanical Engineering Technology, May 1988

- Durham College of Applied Arts and Technology, Oshawa Ontario, Canada

Career Development:

~ Presentation Training

- Blue Dragon Speaking/Presentation Course

- Presentation/Interview Training

~ Managerial Training

- Managing within the Law

- Leadership Training for Senior Managers

- Communication Success Skills

- Sexual Harassment in the Workplace

~ Sales Methodologies

- Situational Sales Negation

- Counselor Salesperson

- Masie Learning Consortium Presenter/Attendee

- Target Account Selling / Value Vision

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