Customer Service Technician

NANCY AGUH

**** ********* **. • Rowlett, TX ***** • Phone: (214) 212 - 9719 • *********@*****.***

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LAB TECHNICIAN / CLINICAL LAB SCIENTIST / RESEARCH SCIENTIST

• Dynamic, qualified, and highly ethical Lab Technician/Research Scientist with extensive experience providing key support to professionals and clients, including employees, students, technologists, technicians, and customers.

• Results-Driven Expert in analyzing data and resolving problems, experienced in writing comprehensive reports.

• Expert Laboratory Technician with excellent ability to provide support for research & investigation activities, including the implementation of research study protocols and standard operating procedures (SOPs).

• Detail-oriented professional with superb ability to facilitate and maintain all aspects of laboratory research support, including performing research activities in diverse laboratory locations.

• Excellent leadership, communication, and interpersonal skills; ability to build rapport with clients, laboratory staff, and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.

• Able to perform administrative support work including managing ad hoc projects, drafting memos, correspondence, and reports, sending messages, answering phone calls, and providing additional office support as required.

Computer Skills: Windows; MS Office Suite (Word, Excel, PowerPoint); Adobe.

AREAS OF EXPERTISE

Customer Service

Client Relationships

Administrative Skills

Laboratory Skills/Procedures

Training

Primer Creation

Bioinformatics

Protein Extraction/Transposon

Potentiometry

Fluorescence Research/Biochemical Research

Analytical/Problem-Solving Skills

Calendar/Schedule Management

Billing/Invoicing

Inventory Controls

DNA Isolation/Ligation/Cloning

Cell Cultures

Extractions

NMR

Atomic Absorption Organizational Management

Team Leadership/Motivations

Document Management

Reports

Data/Research Management

Calorimetry

Distillation

Fourier Transform IR & Interpretation

Spectroscopy

Chromatography and Titrations

PROFESSIONAL EXPERIENCE

Children's Medical Center of Dallas 2010 – 2011

Laboratory Support Specialist

Verified specimen and/or blood component identification and acceptability; processed laboratory specimens according to standard procedures and work; performed waived testing, donor testing, and moderately complex testing to successfully obtain and record results for lab tests according to established procedures within established TAT as delegated by the Chief of Pathology. Maintained all competencies required in section and performed all duties in accordance to lab policy delegated by the Chief of Pathology. Aligned daily work with individual, section, departmental, and organizational goals and objectives. Answered telephone calls with, and responded to, customer service requests with professionalism and the highest degree of courtesy and responsiveness. Performed clerical/administrative duties, including manual billing, faxing, filing, and copying. Shared knowledge and provided instructions to new employees, students, technologists, technicians, and other staff. Actively participated in inventory control and supply chain operations through application of lean principles. Searched for, initiated, and/or implemented quality improvement opportunities adhering to the same level of importance as when performing quality technical work. Inspired teamwork and cooperation through helpful, courteous, and positive interactions with colleagues. Performed instrument maintenance and loading according to established laboratory procedures.

Department of Biochemistry, University of North Texas 2010 – 2010

Student Researcher

Constructed a partial genetic map for the genome of nitrogen fixing A. vinelandii. Determined the role of several enzymes in metabolism of soil bacterium and plant pathogen A. tumefaciens. Developed mutants for two malate dehydrogenase genes in A. tumefaciens. Conducted growth curves to determine the purpose of four mutants in A. tumefaciens for malate dehydrogenase.

Department of Biology, University of North Texas 2009 - 2009

Microbiology Research Assistant

Performed gram stain techniques to identify morphology of bacteria. Prepared reagents and culture media. Determined the presence of coliforms and Escherichia coli present in water samples. Performed biochemical tests on enterobacetericiae spp. Sterilized equipment and autoclaved medias. Compiled and entered Data and research findings into computer.

University of Minnesota, Duluth 2006 - 2009

Customer Service Representative

Provided support to students, especially those managing financial aid and loans. Assisted in the development of new policies. Trained of new Customer Service Representatives. Conducted clerical/administrative duties, including typing, faxing, answering phone calls, e-mailing, running errands, and other assigned duties.

LABORATORY SKILLS

Primer Creation (Primer3 website); Gel electrophoresis; DNA Ligation and Cloning; SDS-page gel Calorimetry; Some Bioinformatics (ORF-Finder programs, BLAST, and MFold); DNA Isolation; Cell Culture of Microorganisms; Distillation; Protein Extraction and Transposon Work; Extraction; Fourier Transform IR and Interpretation; Potentiometry; NMR; Spectroscopy; Fluorescence; Atomic Absorption; Chromatography and Titrations

EDUCATION AND ASSOCIATIONS

University of Minnesota Duluth: Bachelor of Science in Biochemistry and Molecular Biology, Minor in Biology.

RELEVANT COURSEWORK

Immunology; Biochemistry; Bioinformatics; Inorganic Chemistry; Microbiology; General Physics; Genetics; Advanced Writing for Science; Intermediate Organic Chemistry; Quantitative Analysis; Physical Chemistry I and II; Evolution; Instrumental Analysis; General Psychology; Genetics; Calculus; Molecular & Cellular Biology

ASSOCIATIONS

Secretary of Black Students Association (2007); UMD Pre-Pharmacy Club (2006-2009); UMD Biochemistry Club (2007-2009); UNT Graduate Students Association (2010-present)

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