IT Professional

PROFILE: A successful professional with over ** years of diverse skills and abilities in Information Technology that have been applied in equally diverse industries and military applications. Detailed oriented, makes decisions based on facts, common sense, practicality and prioritizing workload balance. Excellent analytical, problem solving, troubleshooting, customer service and communications skills. Excellent writing skills and speaking abilities. Conducts all actions on honesty and integrity.

HIGHLIGHTS OF QUALIFICATIONS

• Data Security

• Process Improvement

• Military discipline

• Disaster Recovery

• ITIL Certification

• Project Management

• Document Management

• Team Player / Leader

• Excellent Communication Skills

• Operations Management

• Build Computers / Servers

• Email Administration

• Budget Development / Forecasting

SELECTED ACHIEVEMENTS

As a detailed oriented person, my analytical skills provide a solid foundation for decision making, teaching and leading. Impact: This provides the opportunity to excel in all areas of work and personal life.

Contributed to the need of Intel Corporation getting their new technology microprocessor to market ahead of the competition so the company would not lose millions of dollars if timelines slipped; attention to details and participation on key committees enabled a successful implementation. Results: Time to market was ahead of schedule allowing a larger window of sales volume before the competition could react.

Applied effective training processes, expert computer and decision making skills so the organization would succeed in a military operational readiness inspection. Results: My actions and decisions contributed to the squadron receiving excellent ratings.

Provided decision making, system administrator and documentations skills to a team of documentation experts for producing manufacturing specifications eliminating an incorrectly manufactured silicon wafer. Impact: The team was successful in adhering to strict management and customer requirements in setting up a working review group for manufacturing specifications.

Provided quantity and quality computer systems to site staff members based on individual job functions due to research, approvals, purchasing and system build processes; this included appropriate hardware and software applications to support differing job functions. Impact: Financial budgets were kept in line and employees were more productive with the correct hardware and software functionality.

Created and tracked functional manufacturing specs for producing microprocessors on silicon wafers; provided system administrator experience, technical writing expertise and programming skills that allowed timely submission of approved specs into the manufacturing clean room. Results: Clean room staff was better able to execute specific engineering details to the successful creation of micro-processors on silicon wafers.

TECHNICAL APPLICATIONS

PC/Server Configuration/Builds, TCP/IP, VPN, UNIX, Linux, AIX, Solaris, HTML, MS Windows OS, VM/CMS, MVS, Open Ingres, Report Writer Scripting, VAX/VMS, DCL, MS Office Suite, MS Outlook Administration, ServiceNow, OpenView, Active Directory, ITIL (IT Infrastructure Library), Control M/EM, SharePoint, SiteScope, Fluke, Foglight, Big Brother, TelAlert, Legato, AutoSys, NetBackup, Remedy, BMC-Patrol, HEAT, Men & Mice.

EDUCATION

Associate Degree - Computer Science/Business Administration - Glendale Community College

Military Technical Schools - Computer Science - United States Air Force

OBJECTIVE: A Leadership position in Information Technology, Data Center operations and/or management utilizing experience, skills and abilities.

PROFESSIONAL EXPERIENCE

Safeway Corporate Data Center Contractor (Insight Global), Phoenix, AZ

6/2011 – 3/2012

InfoSystems Tech III Mid-Range Operator

• Demonstrated experience in operating, monitoring and performing functional tasks in Mid-Range distributed platforms (Unix, AIX, Linux, SunOS, Windows, Windows NT, etc) to include cycling servers/applications, resolving CA-ESP batch job incidents, DNS updates utilizing Men & Mice. Assisted in the performance of system administration, including file restores and account management.

• Performed first level problem diagnostics, identification and resolution. Executed Incident Management, escalation and notification procedures (Remedy). Ensured all Service Level commitments and processing deadlines are met.

• Performed as the Primary Shift - Change Management Coordinator (SCC) for all shifts as a liaison between Command Center Operations, the change implementers and the Change Management team by monitoring/coordinating Change Management requests.

• Updated and maintained Operator activity/turnover logs and incident logs (Sharepoint). Authored or edited operational Run Books, documents and procedures. Maintained a secure, clean and orderly work environment.

Arizona Public Service (APS) Contractor (Yoh IT), Phoenix, AZ

2009 – 2011

IT Technical Analyst / IT Helpdesk / Production Job Control

• Demonstrated experience in operating and monitoring distributed and mainframe systems and networks. Technical understanding of distributed systems hardware and software.

• Demonstrated knowledge and troubleshooting skills utilizing System Management and Monitoring tools (OpenView) and Problem Management Systems (ServiceNow). Provided support for systems in regards to service level agreements

• Demonstrated experience with NT, UNIX, MS Office Products, PC/Server operation, Windows Server Operating System, MS Office, wireless technologies, VPN, VMware and Active Directory.

• Ability to navigate within a number of monitoring and messaging systems, strong analytical and decision making skills, excellent phone and customer skills. Ability to handle multiple tasks efficiently and accurately. Excellent oral and written skills.

Wyndham Worldwide Corp. Contractor (TEKsystems), Phoenix, AZ

2008 – 2009

Computer / NOC Operator

• Maintained Data Center/NOC systems as well as relationships with internal and external customers world-wide working various shifts supporting a broad suite of hospitality products and services with more than 20 hotel brands in more than 100 countries.

• Monitored systems, escalations and resolution action for Windows and UNIX operating systems and other applications that are utilized for maintaining integrity across multiple servers and the network worldwide.

• Knowledge of System Management and Monitoring tools (SiteScope, Foglight, Big Brother, TelAlert, Legato) and Problem Management Systems (Remedy, HEAT).

United American Insurance, Phoenix & Scottsdale, AZ

2007 - 2008

Agent / Recruiter / Sales Manager

• Conduct individual and family presentations in regards to Health, Life and Medicare Supplement products. Meet with management from various businesses to present products to their staff. Recruit, train and manage a team of agents as their Sales Manager. Maintain office production working side-by-side with the Branch Manager.

Wyndham Worldwide Corporation, Phoenix, AZ

2003 - 2007

Data Center Supervisor

• Supervised personnel in a 24x7 Data Center environment supporting world-wide operations. Managed and be the point-of-contact on a variety of issues and projects supporting products and services with more than 20 hotel brands in more than 100 countries. ITIL Certified.

• Handled Change Control & Release Management requests and meetings that impacted the Data Center. Coordinated and directed Data Center facility upgrades, adds, moves and changes.

• Knowledge of System Management and Monitoring tools (SiteScope, Foglight, Big Brother, TelAlert, Legato) and Problem Management Systems (Remedy, HEAT).

• Managed day-to-day staff issues and problem requests. Edited and created documentation supporting the environment and trained staff. SharePoint Administrator. Provided 24x7 on-call support.

US Air National Guard, Phoenix, AZ

1985 - 2006

Computer Systems Supervisor

• Editor of the State Headquarters monthly newsletter distributed to Army and Air Force personnel and civilian dignitaries. As a Senior NCO, managed non-NCO and junior NCO staff.

• Supervised, delegated, directed and supported personnel and communications between various Air Force units.

• Maintained communications hardware; coordinated updates to Air Force publications; integrated new classified cipher codes/tapes into a controlled access vault.

• Team member coordinating daily/weekly Ground and Flight Operations.

Pegasus Solutions Corporation, Phoenix, AZ

2000 - 2003

Computer / NOC Operator

• Maintaining Data Center/NOC systems as well as relationships with internal and external customers world-wide working various shifts supporting a broad suite of hospitality products and services.

• Monitoring systems, escalations and resolution action for Windows and UNIX operating systems and other applications (AutoSys, NetBackup) that are utilized for maintaining integrity across multiple servers and the network worldwide.

Walgreens, Phoenix, AZ

1999 - 2000

Assistant Store Manager

• Manage daily store operations and employees. Exercise problem solving skills. Train and delegate tasks based on employee skill levels. Interface with vendors and provide quality customer service to our customers. Order and merchandise 20,000 products.

Computer Sciences Corporation/Information Technology Solutions, Scottsdale, AZ

1998 - 1999

Subject Matter Expert / Master Trainer

• Trained Air Force personnel on their computer systems by instructing classes of 5-10 students each session.

• Instructed classes; presented material; updated documentation. Trained students on TCP/IP, LAN / WAN Protocols. Backup support for Windows server administration.

Intel Corporation, Chandler, AZ

1983 - 1998

Systems Administrator / Systems Analyst / IT Helpdesk

• Systems Administration; Project Management; Provided 24x7 on-call support.

• Worked with customers worldwide on critical IT projects and supported the Data Center. Technical point of contact and instructor. Helpdesk, Windows, UNIX and Email System Administrator; Documentation and Records Management; Website development.

• Systems Administrator on various platforms; programming; statistical reporting tools, monitoring; customer support; managing various projects; computer operations; conducted and membership on committees.

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