Customer Service Manager

Hydra Burton

**** ******* **

Ashland KY ***** *******@**********.***

Home: 606-***-****

Cell: 606-***-****

Dedicated customer service specialist with 8 years of experience out of the box thinker to allow for many more options for resolution in my current area of work. Working in the ICU section I find that when working with the worst case scenarios I am able to put my talent and creativity to work.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Technical Support

Complaint Handling & Resolution

Issue Resolution Customer Satisfaction Enhancement

Case Supervision

Team Preparation Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Sutherland Global Services – Rochester, NY

12/08 -- Current 10.59/hr.

Began by working as a regular agent on the phones with the title of CSA now I have been put into the position of ICU which means I now work with the worst case scenarios. I received Employee of the Month for the month of September because of my increased number of sales. My last employee review was 4.05 out of 5 which i received in June toward the end of June it was due for June 14, 2011 but ran late due to issues at work with finding the time for the review to take place.

Community Alternatives (CAKY)09/01 – 10 /03 9.00/hr.

CH Instructor

I was in charge of taking care of 5 to 10 people who were mentally disabled. I helped them recover some of their daily living skills. Made sure that they were safe at all times while they were in my charge. Left because my infant who was

6 weeks old was mistreated in his day care center.

Family Dollar Store 6.10/hr. 05/97 – 10/99

Assistant Manager

Made sure the people under me were doing their job. I was responsible for inventory, ordering, and some scheduling. Whenever a new worker would start, I would assist in training them when they were on my shift. Would restock shelves,

rotate product, as well as, deal with shipments when they arrived. When the manager was, not there I would also make sure cash and deposits matched up with the end of day runs, as well as, the end of weeks and end of the month. I also

made sure that all shelves were properly maintained.

Education and Training

Morehead State University Morehead, KY 1991- 05/96

Business Administration- Bachelor’s degree

References:

Barb Blevins 606-***-****

Megan Romanovitz 978-***-****

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