Customer Service High School

Pattye Paynes

***** ****** ***

Watauga, TX ***** Phone: 817-***-****

Email: *******@*******.***

________________________________________

EMPLOYMENT HISTORY

American Airlines/ AAdvantage Strategy 10/2007 - Present

Staff Support/ Administrator Miles For Kids In Need Program

• Responsible for the administration and daily operations of the Miles for Kids In Need Program.

• Assist customers that need air travel for sick children and their families for medical treatment within the United States that cannot afford to pay for tickets.

• Created a tracking system to record and show the number of member miles donated on a monthly basis.

• Work very closely with over 1,265 charities that use the program yearly.

• Review all medical documents to determine eligibility for the program.

• Assist 3+ managers as well as keep Auto-TA for 50+ employees.

American Airlines/ Talent Services 01/2000 – 09/2007

Specialist Recruitment

• Conducted internal and external recruiting efforts for American Airlines.

• Attended job fairs to meet with potential applicants for various employment positions within American Airlines.

• Conducted telephone interviews to screen applicants in accordance with the Gallup talent theory.

• Created requisitions and posted internal and external openings. On -boarded new employees via Taleo and other recruiting software.

• Monitored attrition from initial offer of employment through the employee’s probationary period.

• Worked with local and government agencies in recruiting efforts to help attract qualified candidates.

American Airlines - Employee Services

10/1999 - 05/2000

Administrator Benefits Hotline

• Answered calls from employees about their life, health and disability benefits.

• Conducted new hire orientation for Flight Attendants and explained the role of the Employee Service Center.

• Assisted customers with benefit issues and contacted various vendors to resolve their problems.

American Airlines

Meeting Services Domestic 03/1999 - 10/1999

• Assisted passengers with reservations for meeting and groups of 10 or more.

• Assisted travel agents with problems they encountered when setting up reservations.

American Airlines 08/1998 - 03/1999

Domestic Sales Lead Agent

• Assisted with recruitment efforts; provided assistance with the new-hire selection process by sitting in on interview panels.

• Assisted the general public and travel agents with reservations

• Lead agent for my team; conducted bay training for new agents.

Sprint PCS 08/1996 - 06/1998

Customer Service Rep

• Assisted with the business to business customers.

• Issued credits and refunds to customer accounts needing adjustments. Researched accounts that customers thought were in error.

ADDITIONAL SKILLS

Certified in recruitment from The Gallup Organization

LVN – License, L.E. Rabouin Vocational Technical High School - 1978

EDUCATION

General Studies, El Camino Community College,

Contact this candidate